1
of
1
Dealing with Difficult People (HBR Emotional Intelligence Series)
Ratings/reviews counts are updated frequently.
Check link for latest rating. ( 1,332 ratings, 128 reviews)
Book Hero Magic crafted this summary to help describe this book. While it's new and still
learning, it may not be perfect - your
feedback is welcome!
Summary
Read More
Format: Paperback / softback
$2700
$2999
Elsewhere:
Unit price
/
Unavailable
OVERNIGHT NZ-WIDE DELIVERY
Found a better price? Request a price match
Dealing with Difficult People (HBR Emotional Intelligence Series)
$2700
$2999
Elsewhere:
Unit price
/
Unavailable
Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?
Latest News
Bluey Alert: New Bluey Toys Have Just Arrived!
New Bluey Toys have arrived at Toy Hero
A personal message to our customers
We've heard that some people are surprised to learn that Book Hero is a 100%...
Fiction for Foodies
Lizzy is sharing some of her favourite fiction reads for people who love food as...
Why Is Harry Potter Still So Magical?
Today, 31 July, is Harry Potter's birthday. Every year it rolls around, I find myself...
Book Hero's Favourite Biographies!
The Book Hero team are sharing their favourite biography or memoir - some are recent...
See more
Book Hero Magic formatted this description to make it easier to read. While it's new and
still learning, it may not be perfect - your
feedback is welcome!
Description
At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you get past passive-aggressive comments? And how do you know if you're difficult to work with? Dealing with Difficult People explains the research behind our emotional response to awful colleagues—and how to build the empathy and resilience to make those relationships more productive.
How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Series: HBR Emotional Intelligence Series
View all-
Dealing with Difficult People (HBR Emotional Intelligence Series)
At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you get past passive-aggressive comments? And how do you know if you're difficult to work with? Dealing with Difficult People explains the research behind our emotional response to awful colleagues—and how to build the empathy and...Paperback$2700Elsewhere:$2999Unit price /UnavailableIn StockShips tomorrow -
Confidence (HBR Emotional Intelligence Series)
In order to build trust, gain buy-in, and move up in your organisation, you need to be confident. But self-doubt and anxiety can break your composure—and faking it doesn't feel comfortable. How do you push these insecurities away? This book explains how you can better understand your emotions to become more self-assured at work. You'll learn from the latest research...Paperback$2999Unit price /UnavailableIn StockShips tomorrow -
Curiosity
Open yourself to new possibilities. Curiosity is a powerful tool for leaders. It can help you cope with complexity, learn from challenging conversations, build trust, and discover new perspectives. This book provides the expert research and advice you need to break free of your assumptions, strengthen your relationships, and see the world differently. This volume includes the work of: Tomas...Paperback$3999Unit price /UnavailableIn StockShips tomorrow -
Empathy (HBR Emotional Intelligence Series)
Empathy is credited as a factor in both improved relationships and even better product development. But while it's easy to say "just put yourself in someone else's shoes," the reality is that understanding the motivations and emotions of others is an elusive capability. This book helps you understand what empathy is, why it's important, how to surmount the hurdles that...Paperback$5200Unit price /UnavailableAvailableShips in 2-3 weeks -
Energy + Motivation (HBR Emotional Intelligence Series)
Push through when procrastination calls. Some days you're on fire at work; other days you're burned out and easily distracted. How can you maintain your drive, make consistent progress, and expend your energy wisely? This book will help you identify what's behind your flagging engagement and productivity—and provide expert research and advice on what to do about it. This volume...Paperback$5400Unit price /UnavailableAvailableShips in 2-3 weeks -
Good Habits (HBR Emotional Intelligence Series)
Improve the way you work - and feel - by forming better habits. We all have habits. Some of them we've carefully established; others we may have simply fallen into. Some help us get our work done; others hold us back. This book explores how to change your behaviour to break counterproductive tendencies, combat everyday stressors, and ultimately reach your...Paperback$3999Unit price /UnavailableIn StockShips tomorrow -
Inclusion (HBR Emotional Intelligence Series)
Everyone deserves to feel a sense of respect and belonging. And we all want our coworkers to feel safe, heard, and free to be their authentic selves at work. But being an inclusive colleague doesn't always come naturally. This book will teach you how to be more empathetic, accepting, and socially aware, so you can create a more inclusive work...Paperback$3999Unit price /UnavailableIn StockShips tomorrow -
Influence and Persuasion (HBR Emotional Intelligence Series)
Changing hearts is an important part of changing minds. With research into how appeals to human emotion can help you make your case and earn authority as a leader, this book presents both comprehensive frameworks for developing influence and small, simple tactics that you can use to convince others every day. How to be human at work. The HBR Emotional...Paperback$5400Unit price /UnavailableAvailableShips in 2-3 weeks -
Mindfulness (HBR Emotional Intelligence Series)
The benefits of mindfulness include better performance, heightened creativity, deeper self-awareness, and increased charisma—not to mention greater peace of mind. This book gives you practical steps for building a sense of presence into your daily work routine. It also explains the science behind mindfulness and why it works, and provides clear-eyed warnings about the pitfalls of the fad. This volume...Paperback$3299Unit price /UnavailableIn StockShips tomorrow -
Power and Impact (HBR Emotional Intelligence Series)
A carefully curated selection of articles about managing your personal power from Harvard Business Review. Highly curated collections of HBR articles provide a variety of perspectives from recognised experts on the topic. The book teaches readers how to wield soft power effectively to influence others. It helps readers understand power dynamics between people and how power plays a role in...Paperback$2999Unit price /UnavailableIn StockShips tomorrow -
Virtual EI (HBR Emotional Intelligence Series)
Be mindful, empathetic, and authentic—even on-screen. Managing your team, building relationships and trust, and facilitating effective meetings in a hybrid or fully remote workforce is challenging. Virtual EI explores how to develop, practice, and demonstrate your emotional intelligence and social skills in a virtual or hybrid setting. You'll learn how to make your team feel heard, draw everyone's voice into...Paperback$5300Unit price /UnavailableAvailableShips in 2-3 weeks -
Grit (HBR Emotional Intelligence Series)
In the face of hardship, you need perseverance and determination. You need grit. But how do you build it? This book explores how you can persist in difficult situations. You'll learn how to convince yourself to do hard things, find support in trying circumstances, and know when you're pushing yourself too hard. This volume includes the work of: Angela Duckworth...Paperback$3999Unit price /UnavailableIn StockShips tomorrow
Book Details
INFORMATION
ISBN: 9781633696082
Publisher: Harvard Business Review Press
Format: Paperback / softback
Date Published: 08 May 2018
Country: United States
Imprint: Harvard Business Review Press
Illustration: Illustrations
Audience: Professional and scholarly
DIMENSIONS
Width: 127.0mm
Height: 177.0mm
Weight: 250g
Pages: 160
Collections
2025 Best Sellers
Amy Gallo
Best Sellers at Book Hero
Business & Entrepreneurship
Business Leadership & Management
Company Culture & Human Resources
Harvard Business Review
Holly Weeks
In Stock Books
Mark Gerzon
New Zealand's Best Selling Books
Non-Fiction
Series: HBR Emotional Intelligence Series
Tony Schwartz
About the Author
Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 13 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.
Author social media/website info: hbr.org; @HarvardBiz; linkedin.com/company/harvard-business-review; facebook.com/harvardbusinessreview; youtube.com/user/harvardbusinessreview
Also by Amy Gallo
View all-
HBR's 10 Must Reads on Strengthening Your Soft Skills
HBR's 10 Must Reads on Strengthening Your Soft Skills by Richard Boyatzis, Amy Gallo, Amy Jen Su, Harvard Business Review, and Daniel Goleman will help you strengthen your soft skills and reach your leadership potential. If you read nothing else on developing your interpersonal skills, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected...Paperback$6200Unit price /UnavailableAvailableShips in 2-3 weeks -
Managing Your Career (HBR Working Parents Series)
Move ahead in your career - without leaving your family behind What happens when you're no longer setting goals and chasing dreams that work for you alone? When the career choices you make have ripple effects on your family? Can you uproot your household for an overseas assignment even if it's a surefire path to promotion? How do you make...Paperback$6300Unit price /UnavailableAvailableShips in 2-3 weeks -
You, the Leader (HBR Women at Work Series)
It's time for female leaders to stand out. Women often aren't seen for their leadership potential. We face a double bind, forced to choose whether to be liked or respected, while neither one alone is enough to secure a seat at the table. It's up to organisations to change, but until then, what's an aspiring female leader to do? You,...Paperback$6200Unit price /UnavailableAvailableShips in 2-3 weeks -
Having Difficult Conversations
Build your ability to discuss tough topics at work. At times in our careers, we face conversations that bring out tense emotions. Our instinct may be to avoid them entirely, but engaging in challenging conversations can create opportunities to build stronger work relationships, teams, and organisations. Having Difficult Conversations will help you learn how to communicate productively under stress, offer...Paperback$3999Unit price /UnavailableIn StockShips tomorrow -
HBR Guide to Dealing with Conflict (HBR Guide Series)
While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day, we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree...Paperback$5600Unit price /UnavailableAvailableShips in 2-3 weeks -
Getting Along
Named one of '22 new books...that you should consider reading before the year is out' by Fortune A research-based, practical guide for how to handle difficult people at work. Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to...Hardback$7100Unit price /UnavailableAvailableShips in 2-3 weeks -
Next-Level Negotiating (HBR Women at Work Series)
Build trust - and create more value. Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your confidence, resilience - and results. But it's not just numbers and strategies. Advocating for yourself, your team, and your business can feel personal, so you also need to manage the emotions that arise during the process....PaperbackSold Out -
Communicate Better with Everyone (HBR Working Parents Series)
Conduct more productive conversations. As a working parent, you lead meetings, advocate for your children, and make presentations that win clients—all with ease. But when your personal life spills into your professional life—whether it's negotiating a schedule change with your boss or talking to your spouse about responsibilities at home—it can be a challenge to communicate effectively and reach agreement....PaperbackSold Out -
HBR Guides to Emotional Intelligence at Work Collection (5 Books) (HBR Guide Series)
Emotional intelligence has been shown to be more important than other competencies in determining outstanding leadership. Emotions drive some of our most critical professional interactions—whether you're inspiring your team to higher performance, persuading your boss to see something from your point of view, dealing with difficult colleagues, or managing your own stress level. Indeed, knowing how to manage emotions has...SetSold Out -
Overcoming Ageism (HBR Women at Work Series)
Combat age discrimination in your workplace. Everyone experiences age-related bias at some point in their careers, but for women the costs are greater. Sure, there are laws and organisational rules prohibiting age-related discrimination, but lived experience shows there's no 'right age' to be a woman. Whether you're seen as too old or too young, ageism affects the opportunities you have...PaperbackSold Out -
Making Real Connections (HBR Women at Work Series)
Relationships built on trust matter. Deep and meaningful connections, especially with other women, are critical to our careers and to our overall well-being and happiness. The bonds we build based on trust allow us to help one another, learn, and advance. But high-quality professional relationships are only possible with emotional openness and not all women, especially those from underrepresented groups,...PaperbackSold Out -
Bosses, Coworkers, and Building Great Work Relationships
I'm not here to make work friends. Or am I? Managers, peers, work friends, mentors, frenemies, annoying people, romantic interests, your boss's boss, and so on. We probably spend more hours with our coworkers than with anyone else. So even if they're not all perfect, it's worth building connections with them that will provide you with support, help you network...PaperbackSold Out
Also by Harvard Business Review
View all-
HBR's 10 Must Reads Ultimate Boxed Set (14 Books)
The most important ideas on management all in one place We've combed through hundreds of Harvard Business Review articles on topics such as emotional intelligence, communication, change, leadership, strategy, managing people, and managing yourself and selected the most important ones to help you maximise your own and your organisation's performance. HBR's 10 Must Reads Ultimate Boxed Set includes 14 bestselling...Box Set$54600Unit price /UnavailableAvailableShips in 2-3 weeks -
HBR's 10 Must Reads on Strategy (including featured article "What Is Strategy?" by Michael E. Porter)
Is your company spending too much time on strategy development—with too little to show for it? If you read nothing else on strategy, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you catalyse your organisation's strategy development and execution. HBR's 10 Must Reads on Strategy will inspire...Paperback$6200Unit price /UnavailableAvailableShips in 2-3 weeks -
Blockchain
Can blockchain solve your biggest business problem? While the world is transfixed by bitcoin mania, your competitors are tuning out the noise and making strategic bets on blockchain. Your rivals are effortlessly tracking every last link in their supply chains. They're making bureaucratic paper trails obsolete while keeping their customers' data safer and discovering new ways to use this next...Paperback$5800Unit price /UnavailableAvailableShips in 2-3 weeks -
Confidence (HBR Emotional Intelligence Series)
In order to build trust, gain buy-in, and move up in your organisation, you need to be confident. But self-doubt and anxiety can break your composure—and faking it doesn't feel comfortable. How do you push these insecurities away? This book explains how you can better understand your emotions to become more self-assured at work. You'll learn from the latest research...Paperback$2999Unit price /UnavailableIn StockShips tomorrow -
Creating Business Plans (HBR 20-Minute Manager Series)
A well-crafted business plan generates enthusiasm for your idea and boosts your odds of success—whether you're proposing a new initiative within your organisation or starting an entirely new company. Creating Business Plans quickly walks you through the basics. You'll learn to: Present your idea clearly Develop sound financial plans Project risks—and rewards Anticipate and address your audience's concerns Don't have...Paperback$4200Unit price /UnavailableAvailableShips in 2-3 weeks -
Crypto
The crypto era has arrived, and business will never be the same. Real applications of crypto technology are growing exponentially: cryptocurrency payments are moving frictionlessly across borders; NFTs are generating real value for creators and consumers alike; and new blockchain-enabled business models are being built around decentralised finance and Web3. What do you and your company need to know and...Paperback$5800Unit price /UnavailableAvailableShips in 2-3 weeks -
Curiosity
Open yourself to new possibilities. Curiosity is a powerful tool for leaders. It can help you cope with complexity, learn from challenging conversations, build trust, and discover new perspectives. This book provides the expert research and advice you need to break free of your assumptions, strengthen your relationships, and see the world differently. This volume includes the work of: Tomas...Paperback$3999Unit price /UnavailableIn StockShips tomorrow -
Cybersecurity
No data is completely safe. In our connected world, more access and more data come with more risk. The number of cyberattacks companies stop has grown, but the attacks are also increasingly frequent and ferocious. As the complexity and sophistication of our interconnected systems increase, so too do the skills of our adversaries. Cybersecurity can no longer be relegated to...Paperback$5700Unit price /UnavailableAvailableShips in 2-3 weeks -
Energy + Motivation (HBR Emotional Intelligence Series)
Push through when procrastination calls. Some days you're on fire at work; other days you're burned out and easily distracted. How can you maintain your drive, make consistent progress, and expend your energy wisely? This book will help you identify what's behind your flagging engagement and productivity—and provide expert research and advice on what to do about it. This volume...Paperback$5400Unit price /UnavailableAvailableShips in 2-3 weeks -
Difficult Conversations (HBR 20-Minute Manager Series)
Whether you've been putting off giving an employee negative feedback or wondering how to react when a co-worker erupts in frustration during a meeting, difficult conversations in the workplace are, well, difficult. While there's no one "right" way to have a difficult conversation, there are guiding principles you can follow and strategies you can employ to facilitate a discussion in...Paperback$4100Unit price /UnavailableAvailableShips in 2-3 weeks -
ESG
Move past the ESG culture wars and make better choices for your business. Embracing ESG—environmental, social, and governance goals—isn't just the right thing to do. It's good business. Companies that don't address their material long-term risks may save a few dollars today, but they're putting themselves, their stakeholders, and their investors in jeopardy. ESG: The Insights You Need from Harvard...Paperback$5900Unit price /UnavailableAvailableShips in 2-3 weeks -
Empathy (HBR Emotional Intelligence Series)
Empathy is credited as a factor in both improved relationships and even better product development. But while it's easy to say "just put yourself in someone else's shoes," the reality is that understanding the motivations and emotions of others is an elusive capability. This book helps you understand what empathy is, why it's important, how to surmount the hurdles that...Paperback$5200Unit price /UnavailableAvailableShips in 2-3 weeks
Also by Tony Schwartz
View all-
HBR's 10 Must Reads on Mental Toughness (with bonus interview "Post-Traumatic Growth and Building Resilience" with Martin Seligman) (HBR's 10 Must Reads)
HBR's 10 Must Reads on Mental Toughness includes a bonus interview, "Post-Traumatic Growth and Building Resilience," with Martin Seligman. Our professional lives are filled with challenges and setbacks, but those who achieve elite performance consistently rally their emotional strength in pursuit of their goals—no matter what obstacles arise. If you read nothing else on mental toughness, read these ten articles...Paperback$6200Unit price /UnavailableAvailableShips in 2-3 weeks -
Trump: The Art of the Deal
#1 NATIONAL BESTSELLER • President Donald J. Trump lays out his professional and personal worldview in this classic work—a firsthand account of the rise of America’s foremost businessman. “Donald Trump is a deal maker. He is a deal maker the way lions are carnivores and water is wet.”—Chicago Tribune “I like thinking big. I always have. To me it’s very simple:...Paperback$5800Unit price /UnavailableAvailableShips in 2-3 weeks
More from Business & Entrepreneurship
View all-
11% offHow To Be Wrong
Sometimes the only way to be right is to get comfortable with being wrong. Most startup advice is dangerously misguided. The mythology of the lone genius founder, the obsession with capital raising, and the theatre of startup ecosystems lead countless ventures astray. Drawing on two decades at the heart of New Zealand's most successful technology companies – Trade Me, Xero,...Paperback$3200Elsewhere:$3999Unit price /UnavailableIn StockShips tomorrow -
Roadmap to Property Success
Ready to ditch the 9-to-5 and build lasting wealth through property? In Roadmap to Property Success, seasoned investor and coach Steve Goodey shares the exact strategies that helped him – and thousands of Kiwis – build sustainable property portfolios from scratch. With real-life lessons, hard-won wisdom, and zero sugar-coating, this is your no-BS guide to property investing in New Zealand....Paperback$3199Elsewhere:$3999Unit price /UnavailableIn StockShips tomorrow -
Shoe Dog
Shoe Dog by Phil Knight is a riveting memoir that unveils the remarkable journey behind the creation of Nike, one of the world's most iconic and successful brands. Phil Knight's story begins in 1962, when fresh out of business school, he embarks on a daring entrepreneurial adventure with a radical premise: to import high-quality, low-cost athletic shoes from Japan. Armed...Paperback$2400Elsewhere:$2899Unit price /UnavailableIn StockShips tomorrow -
Business Made Simple
Business Made Simple by Donald Miller is an essential guide for anyone looking to elevate their career and create a profitable business. This practical book offers sixty daily readings, each accompanied by insightful videos, designed to help professionals and business owners gain a clear understanding of how successful businesses operate. Rather than relying on theoretical knowledge, Miller shares actionable strategies...Paperback$2600Elsewhere:$3000Unit price /UnavailableIn StockShips tomorrow -
The Five Dysfunctions of a Team
In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams. Kathryn Petersen,...Hardback$4700Elsewhere:$5199Unit price /UnavailableIn StockShips tomorrow -
Good To Great
Good to Great by Jim Collins is an authoritative guide that investigates what takes a company from mere mediocrity to exceptional greatness. This acclaimed work is based on a five-year research project comparing teams that made that leap to those that didn’t. Collins and his research team examined financial performance, management practices, and corporate culture to distill the essential factors...Hardback$5400Elsewhere:$6000Unit price /UnavailableIn StockShips tomorrow -
This Is Strategy
From Seth Godin, one of the world's most influential business thinkers and bestselling author of This is Marketing, comes an essential guide to thinking strategically in a complex, ever-changing world."With his signature clarity and brevity, the marketing maven presents memorable, practical advice for making smarter plans." —Adam Grant, author of Think AgainIn this unique and thought-provoking book, Godin shares insights on...Paperback$3150Elsewhere:$3999Unit price /UnavailableAvailableShips in 4-6 weeks -
Zero to One
Zero to One by Blake Masters and Peter Thiel is a ground-breaking and thought-provoking examination of innovation and what it takes for a new company to prosper. Written by Peter Thiel, the co-founder of one of the most successful tech start-ups in history, this book provides a fresh perspective on how to build a valuable and unique enterprise in a...Paperback$2500Elsewhere:$3000Unit price /UnavailableIn StockShips tomorrow -
Blue Ocean Strategy, Expanded Edition
Blue Ocean Strategy, Expanded Edition by W. Chan Kim and Renée A. Mauborgne is an essential guide for anyone looking to transform their business strategies and leap into untapped market spaces. This acclaimed book illustrates how companies can break free from the traditional war of competition and instead, create their own "blue oceans" of uncontested market space. The authors delve...Hardback$5700Elsewhere:$6499Unit price /UnavailableIn StockShips tomorrow -
The Toyota Way, Second Edition: 14 Management Principles from the World's Greatest Manufacturer
Explore the enlightened path to transformational business success with the updated and expanded edition of Jeffrey Liker's acclaimed work, The Toyota Way, Second Edition: 14 Management Principles from the World's Greatest Manufacturer. Delve into the legendary business philosophy that has placed Toyota at the pinnacle of global manufacturing excellence. In this highly anticipated update, Jeffrey Liker refines and broadens the...Hardback$8500Unit price /UnavailableAvailableShips in 2-3 weeks -
High Output Management
High Output Management by Andrew S. Grove is a legendary business book and a Silicon Valley staple. Written by the former chairman and CEO of Intel, it offers invaluable insights into the art of managing and running a successful company. This practical handbook provides guidance for navigating real-life business scenarios and serves as a powerful manifesto that has the potential...Paperback$3200Elsewhere:$3700Unit price /UnavailableIn StockShips tomorrow -
How to Grow Your Small Business
The Wall Street Journal Bestseller For so many entrepreneurs, running a small business ended up looking different than they imagined. They’re stressed, discouraged, and not confident in their plan for growth. In How to Grow Your Small Business, Donald Miller gives entrepreneurs a 6-step plan to grow their businesses so they produce dependable, predictable results. Using the exact steps you’ll...Paperback$2900Elsewhere:$3500Unit price /UnavailableIn StockShips tomorrow
Why buy from us?
Book Hero is not a chain store or big box retailer. We're an independent 100% NZ-owned business on a mission to help more Kiwis rediscover a love of books and reading!
Service & Delivery
Our warehouse in Auckland holds over 100,000 books, toys, board games and puzzles in-stock so you're not waiting for your order to arrive from overseas.
Auckland Bookstore
We're primarily an online store, but for your convenience you can pick up your order for free from our bookstore, which is right next door to our warehouse in Hobsonville.
Our Gifting Service
Books make wonderful thoughtful gifts and we're here to help with gift-wrapping and cards. We can even send your gift directly to your loved one.
Business & Entrepreneurship lists from the team
Explore our curated lists from our heroes to find your next read!
