Heidi K. Gardner

Performance management is changing. Adapt your approach along with it. For decades, performance management has been seen as an annual chore by managers and HR departments alike. But this process is changing, and there are ways to make it more effective at all levels of your organisation. If you read nothing else on performance management in your organisation, read these...

Combat age discrimination in your workplace. Everyone experiences age-related bias at some point in their careers, but for women the costs are greater. Sure, there are laws and organisational rules prohibiting age-related discrimination, but lived experience shows there's no 'right age' to be a woman. Whether you're seen as too old or too young, ageism affects the opportunities you have...

Not all collaboration is smart. Make sure you do it right. Professional service firms face a serious challenge. Their clients increasingly need them to solve complex problems—everything from regulatory compliance to cybersecurity, the kinds of problems that only teams of multidisciplinary experts can tackle. Yet most firms have carved up their highly specialised, professional experts into narrowly defined practice areas,...

We need a new approach for solving tough problems in a complex world - we need to collaborate smarter. Market volatility. Sustainability demands. Hybrid working. Opportunities and hazards of fast-changing technology and regulations. Companies and nonprofits face more daunting challenges than ever. How can we collaborate in our organisations - and with outside partners - to solve problems, innovate, and...

Be mindful, empathetic, and authentic—even on-screen. Managing your team, building relationships and trust, and facilitating effective meetings in a hybrid or fully remote workforce is challenging. Virtual EI explores how to develop, practice, and demonstrate your emotional intelligence and social skills in a virtual or hybrid setting. You'll learn how to make your team feel heard, draw everyone's voice into...