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HBR's 10 Must Reads on Communication, Updated and Expanded (featuring "The Surprising Power of Questions" by Alison Wood Brooks and Leslie K. John)

Brief Description
Your success hinges on your ability to communicate clearly and compellingly. If you read nothing else on communication, read this book. We've chosen a new selection of current and classic Harvard Business Review articles that will help you speak more authentically, express your ideas with clarity... Read More
Format: Paperback / softback
$6700

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Book Hero Magic formatted this description to make it easier to read. While it's new and still learning, it may not be perfect - your feedback is welcome! Description

Your success hinges on your ability to communicate clearly and compellingly.

If you read nothing else on communication, read this book. We've chosen a new selection of current and classic Harvard Business Review articles that will help you speak more authentically, express your ideas with clarity and impact, and win over your audience.

This book will inspire you to:

  • Ask better questions to get more out of every discussion
  • Listen for emotions and cues, not just facts
  • Use visuals persuasively and effectively
  • Sharpen your business writing to ensure your message sticks
  • Manage negative emotions during stressful conversations
  • Encourage constructive debate by cultivating psychological safety

This collection of articles includes 'The Necessary Art of Persuasion', by Jay A. Conger; 'The Surprising Power of Questions', by Alison Wood Brooks and Leslie K. John; 'Taking the Stress Out of Stressful Conversations', by Holly Weeks; 'How Supportive Leaders Approach Emotional Conversations', by Sarah Noll Wilson; 'The Science of Strong Business Writing', by Bill Birchard; 'Did You Get My Slack/Email/Text?', by Erica Dhawan; 'Visualizations That Really Work', by Scott Berinato; 'How to Become an Authentic Speaker', by Nick Morgan; 'What People Get Wrong About Psychological Safety', by Amy C. Edmondson and Michaela J. Kerrissey; 'What's the Best Way to Communicate on a Global Team?', by Dan Bullock and Ral SΓ‘nchez; 'Are You Really a Good Listener?', by Jeffrey Yip and Colin M. Fisher; 'What People Still Get Wrong About Negotiations', by Max H. Bazerman; and 'Cultivating Everyday Courage', by James R. Detert.

HBR's 10 Must Reads are definitive collections of classic ideas, practical advice, and essential thinking from the pages of Harvard Business Review. Exploring topics like disruptive innovation, emotional intelligence, and new technology in our ever-evolving world, these books empower any leader to make bold decisions and inspire others.

This Updated and Expanded edition features new, breakthrough articles, additional short-form pieces, and a detailed discussion guide to give you and your team the tools you need for sustained success.

Book Details

INFORMATION

ISBN: 9798892792981

Publisher: Harvard Business Review Press

Format: Paperback / softback

Date Published: 03 March 2026

Country: United States

Imprint: Harvard Business Review Press

Edition: Updated and Expanded edition

Illustration: Illustrations

Audience: General / adult, Professional and scholarly

DIMENSIONS

Width: 139.0mm

Height: 209.0mm

Weight: 0g

Pages: 208

About the Author

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 9 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organisations more effectively and to make a positive impact.

You can find HBR at: hbr.org
Twitter: @HarvardBiz
LinkedIn: linkedin.com/company/harvard-business-review
Facebook: @HBR
Instagram: @harvard_business_review
YouTube: youtube.com/user/harvardbusinessreview

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