BIFF at Work

Hostile emails, letters, and conversations can drain inordinate amounts of time, emotional energy, and expense in the workplace. For over a dozen years, the BIFF method of communicating has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger in writing or in-person.

This new book focuses exclusively on workplace conflicts—internal and external—with instructions on how to use the four-step method, along with numerous examples of what works and what does not. These examples are designed to demonstrate potential pitfalls. It also includes tips on how to coach co-workers and others on writing effective BIFF responses to customers, clients, employees, and managers—instead of becoming consumed in unhealthy back-and-forth conversations.

Using BIFF at Work with toxic teammates, workplace bullies, or threatening customers and clients can reduce the risk of lawsuits and complaints. Moreover, it can make everyone feel more confident in workplace relationships. The BIFF approach is simple, practical, and can help you achieve the communication outcomes you want by diffusing tension, containing conflict, and establishing professional boundaries.

Brief, Informative, Friendly, and Firm: use BIFF to lower your blood pressure, turn down the conflict flame, and restore your confidence.