L. Georgi DiStefano

Increasingly, we experience high-conflict people, especially narcissists, in the workplace. Angry customers. Undercutting co-workers. Bullying managers. Destructive business owners. It's All Your Fault at Work! helps you manage high-conflict people in the workplace. Once you recognize their predictable behaviour patterns, a 4-Step Method can be used to calm them, analyse your options, respond to their hostility, and set limits on...