100,000+ Books, Games & Puzzles in-stock πŸ‡³πŸ‡Ώ

Auckland Bookstore open Sunday until 5pm! πŸŽ‰

HBR's 10 Must Reads on Marketing, Updated and Expanded (featuring "Marketing Myopia" by Theodore Levitt)

Brief Description
Put customers at the core of your business. If you read nothing else on marketing, read this book. We've chosen a new selection of current and classic Harvard Business Review articles that will help you connect better with your established customers, develop offerings that attract new... Read More
Format: Paperback / softback
$4999
AVAILABLE WITH SUPPLIER Ships from our Auckland warehouse within 4-6 weeks

Found a better price? Request a price match

Book Hero Magic formatted this description to make it easier to read. While it's new and still learning, it may not be perfect - your feedback is welcome! Description

Put customers at the core of your business.

If you read nothing else on marketing, read this book. We've chosen a new selection of current and classic Harvard Business Review articles that will help you connect better with your established customers, develop offerings that attract new ones, and unlock opportunities for growth.

This book will inspire you to:

  • Align your sales and marketing teams for maximum impact
  • Measure the real-world value of customer loyalty
  • Blend human and machine intelligence to manage your brand
  • Reap the benefits of psychological targeting, ethically
  • Develop influencer campaigns that generate real returns
  • Build a customer strategy around personalization

This collection of articles includes 'Marketing Myopia', by Theodore Levitt; 'Net Promoter 3.0', by Fred Reichheld, Darci Darnell, and Maureen Burns; 'Analytics for Marketers', by Fabrizio Fantini and Das Narayandas; 'Personalization Done Right', by Mark Abraham and David C. Edelman; 'What Psychological Targeting Can Do', by Sandra Matz; 'Why CMOs Never Last', by Kimberly A. Whitler and Neil A. Morgan; 'Are Your Marketing and Sales Teams on the Same Page?', by Kelsey Raymond; 'How AI Can Power Brand Management', by Julian De Freitas and Elie Ofek; 'Attract New Customers Without Alienating Your Old Ones', by Ryan Hamilton and Annie Wilson; 'Does Influencer Marketing Really Pay Off?', by Fine F. Leung, Jonathan Z. Zhang, Flora F. Gu, Yiwei Li, and Robert W. Palmatier; 'The Right Way to Build Your Brand', by Roger L. Martin, Jann Schwarz, and Mimi Turner; 'Is Your Marketing Organization Ready for What's Next?,' by Omar RodrΓ­guez-VilΓ‘, Sundar Bharadwaj, Neil A. Morgan, and Shubu Mitra.

HBR's 10 Must Reads are definitive collections of classic ideas, practical advice, and essential thinking from the pages of Harvard Business Review. Exploring topics like disruptive innovation, emotional intelligence, and new technology in our ever-evolving world, these books empower any leader to make bold decisions and inspire others.

This Updated and Expanded edition features new, breakthrough articles, additional short-form pieces, and a detailed discussion guide to give you and your team the tools you need for sustained success.

Book Details

INFORMATION

ISBN: 9798892793049

Publisher: Harvard Business Review Press

Format: Paperback / softback

Date Published: 03 March 2026

Country: United States

Imprint: Harvard Business Review Press

Edition: Updated and Expanded edition

Illustration: Illustrations

Audience: General / adult

DIMENSIONS

Width: 139.0mm

Height: 209.0mm

Weight: 0g

Pages: 224

About the Author

Harvard Business Review is the leading destination for smart management thinking. Through its flagship magazine, 9 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, Harvard Business Review provides professionals around the world with rigorous insights and best practices to lead themselves and their organisations more effectively and to make a positive impact.

You can find HBR at: hbr.org
Twitter: @HarvardBiz
LinkedIn: linkedin.com/company/harvard-business-review
Facebook: @HBR
Instagram: @harvard_business_review
YouTube: youtube.com/user/harvardbusinessreview

Also by Fred Reichheld

View all
  • HBR's 10 Must Reads 2023
    A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up to date on the most cutting-edge, influential thinking driving business today. With authors from Francesca Gino to Adam Grant and company examples from Pfizer to Microsoft, this volume brings the...
    Paperback
    $3999
    Available
    Ships in 4-6 weeks
  • The Ultimate Question 2.0 (Revised and Expanded Edition)
    In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company's future: Would you recommend us to a friend? By asking customers this question, you generate a vital metric: your Net Promoter Score. In the five years since the book was published, Net Promoter has transformed companies large and small,...
    Hardback
    $7499
    Available
    Ships in 4-6 weeks
  • Winning on Purpose
    Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conception almost two decades ago by customer loyalty guru Fred Reichheld, thousands of companies around the world have adopted itβ€”from industrial titans such as Mercedes-Benz and...
    Hardback
    $6499
    Available
    Ships in 4-6 weeks
  • HBR's 10 Must Reads on Strategic Marketing (with featured article "Marketing Myopia," by Theodore Levitt)
    Stop pushing productsβ€”and start cultivating relationships with the right customers. If you read nothing else on marketing that delivers competitive advantage, read these 10 articles. We've combed through hundreds of articles in the Harvard Business Review archive and selected the most important ones to help you reinvent your marketing by putting itβ€”and your customersβ€”at the centre of your business. Leading...
    Paperback
    $3999
    Available
    Ships in 4-6 weeks

Also by Harvard Business Review

View all

Also by Roger L. Martin

View all
  • Getting Beyond Better
    Who really moves things forward in our society and how do they do it? How have they always done it? Strategy guru Roger Martin and Skoll Foundation CEO Sally Osberg make a compelling argument that social entrepreneurs are agents of change who recognise, in our current reality, various kinds of "equilibria"β€”systems in need of changeβ€”and then advance social progress by...
    Hardback
    $6999
    Available
    Ships in 4-6 weeks
  • HBR's 10 Must Reads on Organizational Resilience (with bonus article "Organizational Grit" by Thomas H. Lee and Angela L. Duckworth)
    Build resilience in your company to weather the greatest crises. If you read nothing else on organisational resilience, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you understand how to reshape your company to overcome disruption, social upheaval, and disaster. This book will inspire you to: Reposition...
    Paperback
    $4799
    Available
    Ships in 4-6 weeks
  • When More Is Not Better
    American democratic capitalism is in danger. How can we save it? For its first two hundred years, the American economy exhibited truly impressive performance. The combination of democratically elected governments and a capitalist system worked, with ever-increasing levels of efficiency spurred by division of labour, international trade, and scientific management of companies. By the nation's bicentennial celebration in 1976, the...
    Hardback
    $5999
    Available
    Ships in 4-6 weeks
  • Design of Business
    Most companies today have innovation envy. They yearn to come up with a game-changing innovation like Apple's iPod, or create an entirely new category like Facebook. Many make genuine efforts to be innovativeβ€”they spend on R&D, bring in creative designers, and hire innovation consultants. But they get disappointing results. Why? In The Design of Business, Roger Martin offers a compelling...
    Hardback
    $7499
    Available
    Ships in 4-6 weeks
  • HBR's 10 Must Reads on Strategy, Updated and Expanded
    Set a bold vision for your company and achieve it.If you read nothing else on strategy, read this book. We've chosen a new selection of current and classicHarvard Business Reviewarticles that will help you understand the dynamics of competition, find new sources of advantage, and create and capture lasting value.This book will inspire you to: Align your strategic thinking with...
    Paperback
    $4999
    Available
    Ships in 4-6 weeks
  • Playing to Win, Expanded with Bonus HBR Articles
    The proven playbook for winning now updated with a new preface and two bonus HBR articles.Strategy is not complex. But it is hard. It's hard because it forces people and organisations to make specific choices about their future something few companies do well.In this contemporary business classic, now with a foreword by former Harvard Business Review editor in chief Adi...
    Hardback
    $6499
    Available
    Ships in 4-6 weeks
  • The Opposable Mind
    If you want to be as successful as Jack Welch, Larry Bossidy, or Michael Dell, read their autobiographical advice books, right? Wrong, says Roger Martin in The Opposable Mind. Though following best practice can help in some ways, it also poses a danger. By emulating what a great leader did in a particular situation, you'll likely be terribly disappointed with...
    Hardback
    $7900
    Available
    Ships in 2-3 weeks
  • Playing to Win
    In Playing to Win, A.G. Lafley and Roger L. Martin bring forward a powerful framework for guiding strategy that is grounded in real-world business practices. The book stems from the profound insights and experiences of Lafley, the former CEO of Procter & Gamble, and Martin, the esteemed Dean of the Rotman School of Management. Together, they explore the core principles...
    Hardback
    (1)
    Sold Out
  • Creating Great Choices
    Conventional wisdomβ€”and business school curriculaβ€”teaches us that making trade-offs is inevitable when it comes to hard choices. But sometimes, accepting the obvious trade-off just isn't good enough: the choices in front of us don't get us what we need. In those cases, rather than choosing the least worst option, we can use the models in front of us to create...
    Hardback
    Sold Out
  • A New Way to Think
    Named one of "10 Must-Read Career and Leadership Books For 2022" by Forbes The ultimate guide to the essentials of strategy and management, from one of the world's top business thinkers. Over a stellar career, Roger Martin has advised the CEOs of some of the world's most successful companies. From the beginning, he noted that almost every executive he talked...
    Hardback
    Sold Out

Also by Sandra Matz

View all
  • Mindmasters
    A refreshingly relatable exploration of how algorithms penetrate the most intimate aspects of our psychology, and how we can regain mastery over our lives from the pioneering expert of psychological targeting. There are more digital pieces of data than stars in the universe. This data helps us monitor our planet, decipher our genetic code, and take a deep dive into...
    Hardback
    $6499
    Available
    Ships in 4-6 weeks

Also by Theodore Levitt

View all

More from Business & Entrepreneurship

View all
  • How To Be Wrong
    Sometimes the only way to be right is to get comfortable with being wrong. Most startup advice is dangerously misguided. The mythology of the lone genius founder, the obsession with capital raising, and the theatre of startup ecosystems lead countless ventures astray. Drawing on two decades at the heart of New Zealand's most successful technology companies – Trade Me, Xero,...
    Paperback
    $3600
    Elsewhere:
    $3999
    (1)
    In Stock
    Ships tomorrow
  • Roadmap to Property Success
    Ready to ditch the 9-to-5 and build lasting wealth through property? In Roadmap to Property Success, seasoned investor and coach Steve Goodey shares the exact strategies that helped him – and thousands of Kiwis – build sustainable property portfolios from scratch. With real-life lessons, hard-won wisdom, and zero sugar-coating, this is your no-BS guide to property investing in New Zealand....
    Paperback
    $3199
    Elsewhere:
    $3999
    In Stock
    Ships tomorrow
  • Shoe Dog
    Shoe Dog by Phil Knight is a riveting memoir that unveils the remarkable journey behind the creation of Nike, one of the world's most iconic and successful brands. Phil Knight's story begins in 1962, when fresh out of business school, he embarks on a daring entrepreneurial adventure with a radical premise: to import high-quality, low-cost athletic shoes from Japan. Armed...
    Paperback
    $2400
    Elsewhere:
    $2899
    (1)
    In Stock
    Ships tomorrow
  • Business Made Simple
    Business Made Simple by Donald Miller is an essential guide for anyone looking to elevate their career and create a profitable business. This practical book offers sixty daily readings, each accompanied by insightful videos, designed to help professionals and business owners gain a clear understanding of how successful businesses operate. Rather than relying on theoretical knowledge, Miller shares actionable strategies...
    Paperback
    $2600
    Elsewhere:
    $3000
    In Stock
    Ships tomorrow
  • The Five Dysfunctions of a Team
    In The Five Dysfunctions of a Team Patrick Lencioni once again offers a leadership fable that is as enthralling and instructive as his first two best-selling books, The Five Temptations of a CEO and The Four Obsessions of an Extraordinary Executive. This time, he turns his keen intellect and storytelling power to the fascinating, complex world of teams. Kathryn Petersen,...
    Hardback
    $4700
    Elsewhere:
    $5199
    (1)
    In Stock
    Ships tomorrow
  • Good To Great
    Good to Great by Jim Collins is an authoritative guide that investigates what takes a company from mere mediocrity to exceptional greatness. This acclaimed work is based on a five-year research project comparing teams that made that leap to those that didn’t. Collins and his research team examined financial performance, management practices, and corporate culture to distill the essential factors...
    Hardback
    $5400
    Elsewhere:
    $6000
    (3)
    In Stock
    Ships tomorrow
  • This Is Strategy
    From Seth Godin, one of the world's most influential business thinkers and bestselling author ofΒ This is Marketing, comes an essential guide to thinking strategically in a complex, ever-changing world."With his signature clarity and brevity, the marketing maven presents memorable, practical advice for making smarter plans." β€”Adam Grant, author of Think AgainIn this unique and thought-provoking book, Godin shares insights on...
    Paperback
    $3150
    Elsewhere:
    $3999
    (1)
    Available
    Ships in 4-6 weeks
  • Zero to One
    Zero to One by Blake Masters and Peter Thiel is a ground-breaking and thought-provoking examination of innovation and what it takes for a new company to prosper. Written by Peter Thiel, the co-founder of one of the most successful tech start-ups in history, this book provides a fresh perspective on how to build a valuable and unique enterprise in a...
    Paperback
    $2500
    Elsewhere:
    $3000
    In Stock
    Ships tomorrow
  • Blue Ocean Strategy, Expanded Edition
    Blue Ocean Strategy, Expanded Edition by W. Chan Kim and RenΓ©e A. Mauborgne is an essential guide for anyone looking to transform their business strategies and leap into untapped market spaces. This acclaimed book illustrates how companies can break free from the traditional war of competition and instead, create their own "blue oceans" of uncontested market space. The authors delve...
    Hardback
    $5700
    Elsewhere:
    $6499
    (1)
    In Stock
    Ships tomorrow
  • The Toyota Way, Second Edition: 14 Management Principles from the World's Greatest Manufacturer
    Explore the enlightened path to transformational business success with the updated and expanded edition of Jeffrey Liker's acclaimed work, The Toyota Way, Second Edition: 14 Management Principles from the World's Greatest Manufacturer. Delve into the legendary business philosophy that has placed Toyota at the pinnacle of global manufacturing excellence. In this highly anticipated update, Jeffrey Liker refines and broadens the...
    Hardback
    $8500
    (1)
    Available
    Ships in 2-3 weeks
  • High Output Management
    High Output Management by Andrew S. Grove is a legendary business book and a Silicon Valley staple. Written by the former chairman and CEO of Intel, it offers invaluable insights into the art of managing and running a successful company. This practical handbook provides guidance for navigating real-life business scenarios and serves as a powerful manifesto that has the potential...
    Paperback
    $3200
    Elsewhere:
    $3700
    In Stock
    Ships tomorrow
  • How to Grow Your Small Business
    The Wall Street Journal Bestseller For so many entrepreneurs, running a small business ended up looking different than they imagined. They’re stressed, discouraged, and not confident in their plan for growth. In How to Grow Your Small Business, Donald Miller gives entrepreneurs a 6-step plan to grow their businesses so they produce dependable, predictable results. Using the exact steps you’ll...
    Paperback
    $2900
    Elsewhere:
    $3500
    In Stock
    Ships tomorrow

Why buy from us?

Book Hero is not a chain store or big box retailer. We're an independent 100% NZ-owned business on a mission to help more Kiwis rediscover a love of books and reading!

Service & Delivery

Service & Delivery

Our warehouse in Auckland holds over 80,000 books, toys, board games and puzzles in-stock so you're not waiting for your order to arrive from overseas.

Auckland Bookstore

Auckland Bookstore

We're primarily an online store, but for your convenience you can pick up your order for free from our bookstore, which is right next door to our warehouse in Hobsonville.

Our Gifting Service

Our Gifting Service

Books make wonderful thoughtful gifts and we're here to help with gift-wrapping and cards. We can even send your gift directly to your loved one.