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BIFF for Lawyers and Law Offices
Your Guide to Respectful Written Communication with Clients, Opposing Counsel and Others
Series: Conflict Communication
Brief Description
BIFF is simple, powerful, and impactful. This book should be mandatory reading for the entire legal industry. Once you start to use BIFF, it becomes an antidote for caustic interactions. You can't stop the poison, but BIFF gives you the antidote to counteract it safely. Read...
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Format: Paperback / softback
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Description
BIFF is simple, powerful, and impactful. This book should be mandatory reading for the entire legal industry. Once you start to use BIFF, it becomes an antidote for caustic interactions. You can't stop the poison, but BIFF gives you the antidote to counteract it safely. Read it, apply it, and start to use the power of BIFF. - Attorney Steve Riley, Atticus shareholder and podcast host of Great Practice. Great Life.
Use BIFF to Communicate with Your Ex's Blaming, Accusing and Taunting Texts and Emails
This book provides a simple and proven method for lawyers and staff to use in ethically responding to hostile communications, correcting misinformation by others, and initiating productive correspondence. The BIFF Communication method can be used by all law office personnel (paralegals, administrative assistants, receptionists, and others), with 30 sample responses to common situations involving hostile or misinformed emails, text messages, and other forms of communication. BIFF stands for Brief, Informative, Friendly, and Firm.
The BIFF Communication method can also be taught to clients to help them write friendly and concise responses in their legal cases, saving lawyers time and reducing the escalation of unnecessary conflicts in their cases. This book explains how to coach office staff, clients, and their family members to use the BIFF Communication method, including ten easy key questions to ask when reviewing their correspondence. While this method is designed primarily for written communication, this approach can also be used in verbal conversations, to be efficient and respectful.
The book is divided into five sections:
- Learning the BIFF method
- Correspondence with clients
- Correspondence with colleagues
- Correspondence with staff and between staff
- Coaching staff and clients in the BIFF method
Each sample scenario provides a hostile correspondence received by the lawyer and/or staff member; then gives a tempting response which is not quite a BIFF (analyzed using the BIFF Checker); then gives a communication that is a BIFF.
Series: Conflict Communication
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BIFF for Lawyers and Law Offices
BIFF is simple, powerful, and impactful. This book should be mandatory reading for the entire legal industry. Once you start to use BIFF, it becomes an antidote for caustic interactions. You can't stop the poison, but BIFF gives you the antidote to counteract it safely. Read it, apply it, and start to use the power of BIFF. - Attorney Steve...PaperbackSold Out
Book Details
INFORMATION
ISBN: 9781950057399
Publisher: HCI Press
Format: Paperback / softback
Date Published: 15 February 2024
Country: United States
Imprint: HCI Press
Illustration: Illustrations
Audience: General / adult
DIMENSIONS
Spine width: 139.0mm
Width: 25.0mm
Height: 215.0mm
Weight: 250g
Pages: 207
About the Author
BILL EDDYwith his wife.
Also by Bill Eddy
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BIFF
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