The Employee Experience Advantage

Research Shows Organisations That Focus on Employee Experience Far Outperform Those That Don't

Recently, a new type of organisation has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, attract and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its kind to tackle this emerging topic that is becoming the top priority for business leaders around the world. Although everyone talks about employee experience, nobody has truly been able to explain concretely what it is and how to design for it... until now.

How can organisations truly create a place where employees want to show up to work versus need to show up to work? For decades, the business world has focused on measuring employee engagement, yet global engagement scores remain at an all-time low despite all the surveys and institutes that have sprung up to tackle this problem. Clearly, something is not working. Employee engagement has become the short-term adrenaline shot that organisations turn to when they need to increase their engagement scores. Instead, we must focus on designing employee experiences, which is the long-term organisational design that leads to engaged employees. This is the only long-term solution. Organisations have been focusing on the effect instead of the cause. The cause is employee experience; the effect is an engaged workforce.

Backed by an extensive research project that looked at over 150 studies and articles, featured extensive interviews with over 150 executives, and analysed over 250 global organisations, this book clearly breaks down the three environments that constitute every single employee experience at every organisation around the world and how to design for them. These are the cultural, technological, and physical environments. This book explores the attributes that organisations need to focus on in each one of these environments to create COOL spaces, ACE technology, and a CELEBRATED culture. Featuring exclusive case studies, unique frameworks, and never-before-seen research, The Employee Experience Advantage guides readers on creating a place where people actually want to work.

Readers will learn:

• The trends shaping employee experience
• How to evaluate their own employee experience using the Employee Experience Score
• What the world's leading organisations are doing around employee experience
• How to design for technology, culture, and physical spaces
• The role people analytics play in employee experience
• Frameworks for creating employee experiences
• The role of the gig economy
• The future of employee experience
• Nine types of organisations that focus on employee experience
• And much more!

There is no question that engaged employees perform better, aspire higher, and achieve more, but you cannot create employee engagement without first designing employee experiences. It's time to rethink your strategy and implement a real-world framework that focuses on creating an organisation where people want to work. The Employee Experience Advantage shows you how to do just that.