Jacob Morgan

How do some of the world’s top leaders unlock the potential of others, create trust, and lead through change? Jacob Morgan started out with one basic question: Is vulnerability the same for leaders as it is for everyone else? It turns out that it’s not. On August 20, 1991, Hollis Harris, the CEO of the struggling Continental Airlines, told his...

WINNER OF CMI MANAGEMENT BOOK OF THE YEAR 2021 Are you a future-ready leader? Based on exclusive interviews with over 140 of the world's top CEOs and a survey of nearly 14,000 people. Do you have the right mindsets and skills to be able to lead effectively in the next ten years and beyond? Most individuals and organisations don’t even...

Organisations around the world have lost their way. It’s time to get back to basics and focus on what really drives people and performance. In chasing talent, organisations have turned employee experience into an entitlement culture—lavishing perks without accountability, lowering standards in the name of empathy, and confusing short-term fixes with long-term solutions. The result? Performance suffers, leaders are scared...

Research Shows Organisations That Focus on Employee Experience Far Outperform Those That Don't Recently, a new type of organisation has emerged, one that focuses on employee experiences as a way to drive innovation, increase customer satisfaction, attract and hire the best people, make work more engaging, and improve overall performance. The Employee Experience Advantage is the first book of its...