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Great Customer Service on the Telephone
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Format: Paperback / softback
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Great Customer Service on the Telephone
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See moreAimed at anyone who uses the phone, this text shows how to use it as a service tool that directly impacts on company profits. It covers handling irate customers, taking meaningful messages, handling conference calls and transfer calls, screening calls and improving voice effectiveness.
Book Hero Magic formatted this description to make it easier to read. While it's new and
still learning, it may not be perfect - your
feedback is welcome!
Description
A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.
In this book, you will be able to double your effectiveness when you learn how to:
- handle irate customers
- end those "endless" calls
- take meaningful messages
- handle conference calls and transfer calls
- screen calls and ask focused questions
- use the phone during emergencies
- improve your voice effectiveness
With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.
Book Details
INFORMATION
ISBN: 9780814477953
Publisher: HarperCollins Focus
Format: Paperback / softback
Date Published: 11 June 2018
Country: United States
Imprint: Amacom
Audience: Professional and scholarly
DIMENSIONS
Spine width: 7.0mm
Width: 254.0mm
Height: 178.0mm
Weight: 213g
Pages: 96
About the Author
KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.
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