The Conflict Resolution Toolbox

Name: The Conflict Resolution Toolbox
Brand: Unknown
SKU: 9781119717584
Price: 129.99 NZD
Availability: InStock

Models and Maps for Analyzing, Diagnosing, and Resolving Conflict

By Gary T. Furlong

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Summary

The Conflict Resolution Toolbox by Gary T. Furlong offers a practical guide for resolving disputes and managing conflicts effectively in business settings. The book presents a range of models and techniques designed to help readers understand the dynamics of conflict and apply strategies tailored to different situations. It's an essential resource for individuals seeking to improve their conflict management skills and create positive outcomes in professional environments.
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Format: Hardback

$129⁹⁹

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The Conflict Resolution Toolbox

$129⁹⁹

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This book may appeal to you if you are interested in enhancing your conflict resolution skills in the workplace. With practical tools and insightful strategies, it provides actionable guidance for navigating and resolving disputes effectively, making it a valuable resource for business professionals and entrepreneurs seeking to improve their communication and negotiation abilities.

Description

Learn to effectively resolve conflict the way that works best for you

When it comes to real-world conflict resolution, one size does not fit all. In the professional world especially, it’s critical for individuals to be prepared for a variety of situations and to know what tools and techniques can be used to settle disputes and disagreements in a way that is respectful of both parties' needs. The Conflict Resolution Toolbox shows mediators, negotiators, managers, and professionals at all levels how to simply and effectively assess conflict situations and choose the right tools to resolve the issue in a meaningful way.

Understand the why behind the conflict and how it can be resolved
Recognise the unconscious judgements and biases that are obstacles to conflict resolution
View conflict situations objectively and from multiple viewpoints
Learn how the latest neuroscience and behavioural economics research plays a role in conflict resolution

With over 25 years of experience in mediation, negotiation, and conflict resolution, author Gary T. Furlong brings to light the intrinsic habits and interpretations that can unwittingly surface and lead to further tension during times of conflict and unrest. This timely update to The Conflict Resolution Toolbox marries theory and practice and is a hands-on guide to understanding the root of conflict and selecting the simple strategies for addressing specific scenarios that individuals routinely face in the workplace and in life.

Conflict may be unavoidable, but resolution is within reach with the invaluable guidance and techniques found in The Conflict Resolution Toolbox.

Book Details

INFORMATION

ISBN: 9781119717584

Publisher: John Wiley & Sons Inc

Format: Hardback

Date Published: 26 October 2020

Country: United States

Imprint: John Wiley & Sons Inc

Edition: 2nd edition

Contributors:

Foreword by Christopher W. Moore

Audience: Professional and scholarly

DIMENSIONS

Spine width: 28.0mm

Width: 150.0mm

Height: 226.0mm

Weight: 454g

Pages: 256

Collections

Business & Entrepreneurship Gary T. Furlong Non-Fiction

About the Author

GARY T. FURLONG, C. MED., LL.M (ADR), is a partner at Agree Dispute Resolution where he specializes in mediation, negotiation, and conflict resolution. He has mediated construction, insurance, employment, and labor disputes for over 25 years, and has trained judges, lawyers, police officers, firefighters, and health care leaders across Canada and the United States. Gary teaches at the Queen's University Industrial Relations Center and at Osgoode Hall Law School. He is a past president of the ADR Institute of Ontario, has received the McGowan Award of Excellence in Alternative Dispute Resolution from the ADR Institute of Canada, and is a Distinguished Fellow at the International Academy of Mediators.