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Service Habits: 2nd Edition
21 Habits to Transform Your Service Culture
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Format: Paperback / softback
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Service Habits: 2nd Edition
$6000
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Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?
Australia's leading customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve.
Book Hero Magic formatted this description to make it easier to read. While it's new and
still learning, it may not be perfect - your
feedback is welcome!
Description
In this fully revised and updated edition, leading customer service expert Jaquie Scammell uncovers the key habits that will leverage your effectiveness as a service leader and strengthen your relationships with the people you serve.
This is a must-read practical handbook on human relations in a world that demands service like never before.
As a service leader, you know how to deliver on great results. But we've become so focused on systems and speed that we've forgotten service still is, and always will be, about building long-lasting relationships with our teams and our customers.
In Service Habits, customer service expert Jaquie Scammell uncovers the 21 key habits that will leverage your effectiveness as a service leader—and those that limit it.
Based on practices that have been used to improve thousands of people's relationships at work and with their customers, these habits will enhance your overall team performance and allow you to achieve incredible results by strengthening your relationships with the people you serve.
In the book, you will learn to soften, slow down and be gentle when leading people. As a result, and despite the many distractions of the modern workplace, you will feel more energised, make fewer decisions from a place of fear, become more self-aware, be a better listener, and increase trust and value in those you serve both internally and externally.
Book Hero Magic summarised reviews for this book. While it's new and still learning, it may not be perfect - your feedback is welcome! HOW HAS THIS BEEN REVIEWED?
Service Habits: 2nd Edition by Jaquie Scammell offers practical insights into developing a world-class service mindset through 21 habits. Reviews praise the book for being accessible and profound, highlighting its importance for anyone involved in customer service. It's recognised for making the concept of a service culture clear and straightforward, and it's noted for the way it integrates simple changes that can enhance both business success and organisational culture.
Book Details
INFORMATION
ISBN: 9781922611260
Publisher: Major Street Publishing
Format: Paperback / softback
Date Published: 25 January 2022
Country: Australia
Imprint: Major Street Publishing
Audience: General / adult
DIMENSIONS
Spine width: 20.0mm
Width: 140.0mm
Height: 208.0mm
Weight: 270g
Pages: 240
About the Author
Jaquie Scammell makes customer service engaging and effortless. As Australia s leading customer service expert, she helps businesses remember that great service is simple, and a service interaction is an opportunity to elevate the ordinary moments in a day. She is the founder of ServiceQ, a company that creates training programs and experiences to help business achieve its potential through conscious leaders, engaged employees and loyal customers. Over 20 years, Jaquie has worked with thousands of frontline employees and their leaders from a variety of industries, including healthcare, mining and resources, finance, retail and energy, as well as stadiums and sports organisations. She is the author of Service Mindset and Service Habits.
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