Managing the Unexpected

Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the groundbreaking ideas explored in the first and second editions. Revised to reflect events emblematic of the unique challenges that organisations have faced in recent years, including bank failures, intelligence failures, quality failures, and other organisational misfortunes, often sparked by organisational actions, this critical book focuses on why some organisations are better able to sustain high performance in the face of unanticipated change. High reliability organisations (HROs), including commercial aviation, emergency rooms, aircraft carrier flight operations, and firefighting units, are looked to as models of exceptional organisational preparedness. This essential text explains the development of unexpected events and guides you in improving your organisation for more reliable performance.

"Expect the unexpected" is a popular mantra for a reason: it's rooted in experience. Since the dawn of civilisation, organisations have been rocked by natural disasters, civil unrest, international conflict, and other unexpected crises that impact their ability to function. Understanding how to maintain function when catastrophe strikes is key to keeping your organisation afloat.

• Explore the many different kinds of unexpected events that your organisation may face
• Consider updated case studies and research
• Discuss how highly reliable organisations are able to maintain control during unexpected events
• Discover tactics that may bolster your organisation's ability to face the unexpected with confidence

Managing the Unexpected, Third Edition offers updated, valuable content to professionals who want to strengthen the preparedness of their organisations—and confidently face unexpected challenges.