Above the Line

Position your organisation's culture to attain new heights with Above the Line: How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results. This handbook offers all leaders strategies to leverage an organisation's culture to engage staff, increase customer satisfaction, and streamline business performance.

A groundbreaking work, this book reveals what it takes to achieve optimum results from your organisational culture without employing the use of external consultants. This organic, in-house approach to company culture transformation saves both time and money.

Step-by-step, author Michael Henderson illustrates how to create a culture in which employees and leaders delight those outside the company—customers, shareholders, employees' families, suppliers, and the board of directors—and anyone else who may benefit from an association with the organisation.

The book's proven models and ideas have been tried and tested with a broad range of high-profile international companies. Expert author and Corporate Anthropologist, Michael Henderson, has more than 30 years' experience and a proven track record of working and consulting with organisations to enhance their workplace cultures.

Above the Line reveals how to create an organisational culture that achieves desired results, puts the cultural transformation process in the hands of the people directly affected, and smashes some of the established and costly myths about culture and how to work with it.

This important resource is written for leaders, managers, and supervisors at all levels and across industries.