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How To Get Best Value From HR
The Shared Services Option
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How To Get Best Value From HR
$34100
Unit price
/
Unavailable
Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?
This book is ideal for business leaders, HR professionals, and entrepreneurs interested in innovative service delivery models that improve value and customer focus within organisations.
Changes in business practices and the customer care situation have impacted upon the way HR delivers the goods. Reilly and Williams focus on the implementation of shared services, an idea that resembles internal outsourcing.
Book Hero Magic formatted this description to make it easier to read. While it's new and
still learning, it may not be perfect - your
feedback is welcome!
Description
Changes in business practices and the customer care situation have impacted upon the way HR delivers the goods. Reilly and Williams focus on the implementation of shared services, an idea that resembles internal outsourcing. Hailing from the USA, it has not been seen as something peculiar to HR but applicable to any form of service delivery. Thus shared service models have been created for finance, information technology, procurement and more.
What distinguishes shared services from other forms of service provision are: the nature of the services provided determined primarily by the customer; a common provision of service; and availability to users. The most significant is that the user is the chooser, so the customer defines the level of the service and decides which services to take up. Thus, the balance in the shared services model is shifted from producer to consumer.
The services are not confined to particular groups due to pooling the services for general use. Activities are therefore usually transferred from operating units to the shared services centre—internal outsourcing.
How To Get Best Value From HR by Tony Williams and Peter Reilly provides insightful guidance on these concepts, offering valuable knowledge for anyone involved in HR and shared services.
Book Details
INFORMATION
ISBN: 9780566084959
Publisher: Taylor & Francis Ltd
Format: Hardback
Date Published: 24 February 2003
Country: United Kingdom
Imprint: Gower Publishing Ltd
Audience: Professional and scholarly
DIMENSIONS
Width: 174.0mm
Height: 246.0mm
Weight: 460g
Pages: 160
About the Author
Peter Reilly is Associate Director at the Institute for Employment Studies, leading its HR planning and resource work. Prior to joining the Institute he spent 16 years with Shell as an HR manager in the UK and overseas. He is the author of Flexibility at Work, also published by Gower. Tony Williams is the Head of HR Shared Services for the Royal Bank of Scotland Group and is responsible for implementing a fully integrated shared services model following the successful acquisition and integration of NatWest in 2000.
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