Tony Williams

Clear, concise and authoritative. Learn how to play or coach rugby to get the most enjoyment out of the game and win! The complex laws of rugby are threaded throughout the book in a way that makes them simple to understand. Explanations of the basic skills for running, passing, catching, and tackling are all covered in detail. Clear diagrams help...

Changes in business practices and the customer care situation have impacted upon the way HR delivers the goods. Reilly and Williams focus on the implementation of shared services, an idea that resembles internal outsourcing. Hailing from the USA, it has not been seen as something peculiar to HR but applicable to any form of service delivery. Thus shared service models...