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How to Deal with Difficult People
Fast, Effective Strategies for Handling Problem People
Series: Creating Success
Brief Description
Learn how to navigate the bullies, manipulators, and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce...
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How to Deal with Difficult People
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Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses.
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Description
Learn how to navigate the bullies, manipulators, and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool.
By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness, and remain the better person. This 6th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game, and how to deal with a boss who drives you barmy.
The Creating Success series of books...
Unlock vital skills, power up your performance, and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice, and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals, and create lasting success in your career.
Series: Creating Success
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How to Deal with Difficult People
Learn how to navigate the bullies, manipulators, and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness, and remain the better person. This 6th edition of the bestselling Dealing with...Paperback$3099Unit price /UnavailableAvailableShips in 3-4 weeks -
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Better communication skills will have a direct impact on your career development. Improve Your Communication Skills is your practical guide to effective communication in business. This fully updated 7th edition now features a handy self-assessment tool to help you profile your own preferred communication style, even more practical exercises, useful checklists and top tips, as well as content on influencing...Paperback$3399Unit price /UnavailableAvailableShips in 3-4 weeks -
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If you are starting or selling your own business, or wanting to expand your company, business plans are essential. Get expert guidance on how to make an impact with your business plan and successfully communicate your strategic vision. Whether it is to raise finance, sell a business or develop a specific project, this is your one-stop guide to producing the...Paperback$3399Unit price /UnavailableAvailableShips in 3-4 weeks
Book Details
INFORMATION
ISBN: 9781398621602
Publisher: Kogan Page Ltd
Format: Paperback / softback
Date Published: 03 May 2025
Country: United Kingdom
Imprint: Kogan Page Ltd
Edition: 6th Revised edition
Audience: General / adult, Tertiary education, Professional and scholarly
DIMENSIONS
Width: 138.0mm
Height: 216.0mm
Weight: 250g
Pages: 184
About the Author
Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He regularly contributes to The Today Programme, Newsnight, the Midnight Hour, BBC News 24, and BBC Radio Five Live. He writes for The Guardian, The Sunday Times, The Telegraph and other national papers and management periodicals. He is based in Surrey, UK.
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