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All Business Is Personal
One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement
Brief Description
An exclusive look at the groundbreaking practices at Amazon’s One Medical, revealing the key strategies that have made it a revolutionary force in healthcare and an inspiration for all industries. What if every business owner or manager could combine cutting-edge technology with the warmth of personal...
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Format: Hardback
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"Drawing lessons from the industry-leading business practices at One Medical, a brand transforming the customer experience in healthcare, All Business Is Personal gives readers tools to blend the powerful benefits of today's rapidly improving technology with individuals' unique talents, all in the name of providing only the best for their customers"--
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Description
An exclusive look at the groundbreaking practices at Amazon’s One Medical, revealing the key strategies that have made it a revolutionary force in healthcare and an inspiration for all industries.
What if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back and sending their friends and family?
Drawing lessons from the industry-leading business practices at One Medical, a brand transforming customer interactions, All Business Is Personal gives readers tools to leverage the powerful benefits of rapidly improving technology and uniquely human relationship-building skills to ensure they attract and retain team members and customers.
In this book, readers will learn:
- How to increase the value provided to your colleagues, customers, and business partners
- Examples of how to make your customer experiences easier, more accessible, and memorable
- An iterative process for thoughtfully designing your customer experiences
- The importance of growing your people first to develop a sustainable and high-performing organisation
All Business Is Personal is your roadmap for blending people and technology to elevate employee and customer experiences, drive repeat business, garner word-of-mouth referrals, and ensure sustainable organic growth.
Book Details
INFORMATION
ISBN: 9781637746769
Publisher: BenBella Books
Format: Hardback
Date Published: 13 May 2025
Country: United States
Imprint: Matt Holt Books
Audience: General / adult
DIMENSIONS
Width: 162.0mm
Height: 236.0mm
Weight: 250g
Pages: 256
Collections
About the Author
Joseph A. Michelli is a professor of Service Excellence, an internationally sought-after speaker, author, and organizational consultant. His books include The Starbucks Experience, The New Gold Standard, The Zappos Experience, Driven to Delight, The Airbnb Way, Leading the Starbucks Way, and Prescription for Excellence, which hit #1 on The New York Times, Wall Street Journal, and USA Today bestseller lists.
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