Joseph A. Michelli

An exclusive look at the groundbreaking practices at Amazon’s One Medical, revealing the key strategies that have made it a revolutionary force in healthcare and an inspiration for all industries. What if every business owner or manager could combine cutting-edge technology with the warmth of personal connection to keep customers coming back and sending their friends and family? Drawing lessons...

FROM #1 NEW YORK TIMES BESTSELLING AUTHOR, JOSEPH A. MICHELLI Lessons on leveraging world-class customer experience and innovation to grow your business. It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It's that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli, the bestselling...