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The Organizational Measurement Manual
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Format: Hardback
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Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?
This manual is ideal for managers, business leaders, and professionals involved in performance measurement and customer satisfaction initiatives. It is especially valuable for those aiming to implement structured measurement systems within their organisations.
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See moreA guide to creating customer-oriented measurements. It explores the use of general performance measurement as a management tool for control, customer satisfaction and business improvement, and addresses the procedures for identifying, designing, monitoring and using measurements.
Book Hero Magic formatted this description to make it easier to read. While it's new and
still learning, it may not be perfect - your
feedback is welcome!
Description
Managers are often asked to both measure their performance and be customer-focused. This is a step-by-step guide to creating customer-oriented measurements at the working level.
It explores the use of general performance measurement as a management tool for control, customer satisfaction and business improvement. It also addresses the procedures for identifying, designing, monitoring, and using measurements and how to implement other objectives and initiatives within the organisation.
Book Details
INFORMATION
ISBN: 9780566083495
Publisher: Taylor & Francis Ltd
Format: Hardback
Date Published: 28 January 2001
Country: United Kingdom
Imprint: Gower Publishing Ltd
Audience: Professional and scholarly
DIMENSIONS
Width: 174.0mm
Height: 246.0mm
Weight: 507g
Pages: 190
About the Author
David Wealleans is a chartered engineer and practising business leader. He has held senior industry positions in quality, design and marketing, and worked for several years as an independent adviser and trainer to a wide variety of organizations. He currently holds the position of head of international operations for Transas Marine, a maritime technology company. He is also the author of The Quality Audit for ISO 9001:2000, published by Gower.
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