The Organizational Measurement Manual

Name: The Organizational Measurement Manual
Brand: Taylor & Francis
SKU: 9780566083495
Price: 341.0 NZD
Availability: OutOfStock

By David Wealleans

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Summary

The Organizational Measurement Manual by David Wealleans offers a practical, step-by-step guide for managers seeking to create customer-focused performance measurements. It examines how general performance measurement can serve as a management tool for control, business improvement, and customer satisfaction. The book details the processes for identifying, designing, monitoring, and utilising effective measurements that align with broader organisational objectives.
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Format: Hardback

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This manual is ideal for managers, business leaders, and professionals involved in performance measurement and customer satisfaction initiatives. It is especially valuable for those aiming to implement structured measurement systems within their organisations.

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A guide to creating customer-oriented measurements. It explores the use of general performance measurement as a management tool for control, customer satisfaction and business improvement, and addresses the procedures for identifying, designing, monitoring and using measurements.

Description

Managers are often asked to both measure their performance and be customer-focused. This is a step-by-step guide to creating customer-oriented measurements at the working level.

It explores the use of general performance measurement as a management tool for control, customer satisfaction and business improvement. It also addresses the procedures for identifying, designing, monitoring, and using measurements and how to implement other objectives and initiatives within the organisation.

Book Details

INFORMATION

ISBN: 9780566083495

Publisher: Taylor & Francis Ltd

Format: Hardback

Date Published: 28 January 2001

Country: United Kingdom

Imprint: Gower Publishing Ltd

Audience: Professional and scholarly

DIMENSIONS

Width: 174.0mm

Height: 246.0mm

Weight: 507g

Pages: 190

Collections

Business & Entrepreneurship Business Leadership & Management Business Strategy & Negotiation David Wealleans Non-Fiction

About the Author

David Wealleans is a chartered engineer and practising business leader. He has held senior industry positions in quality, design and marketing, and worked for several years as an independent adviser and trainer to a wide variety of organizations. He currently holds the position of head of international operations for Transas Marine, a maritime technology company. He is also the author of The Quality Audit for ISO 9001:2000, published by Gower.

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