The Art of Client Service

Name: The Art of Client Service
Brand: Unknown
SKU: 9781119227823
Price: 64.99 NZD
Availability: InStock

The Classic Guide, Updated for Today's Marketers and Advertisers

By Robert Solomon

0.0 (0 reviews)

Summary

The Art of Client Service by Robert Solomon is an insightful guide that delves into the principles of delivering exceptional client service in the business world. The book offers real-world advice and strategies for building strong client relationships, understanding client needs, and advocating effectively for clients while fostering trust and integrity. It serves as an essential resource for professionals seeking to enhance their client service skills and drive business success.
Read More

Format: Hardback

$64⁹⁹

AVAILABLE WITH SUPPLIER Ships from our Auckland warehouse within 3-4 weeks

Found a better price? Request a price match

The Art of Client Service

$64⁹⁹

Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?

You might enjoy this book if you're looking to enhance your skills in client relations within the business and entrepreneurship field. It's packed with practical advice and real-world examples to help you provide exceptional service and build lasting client relationships. Perfect for professionals who strive to understand and refine the nuances of client service.

The Art of Client Service

Description

A practical guide for providing exceptional client service

Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterised by a precise skill set or inventory of responsibilities. The Art of Client Service and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work.

Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients.

It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.

Book Hero Magic summarised reviews for this book. While it's new and still learning, it may not be perfect - your feedback is welcome! HOW HAS THIS BEEN REVIEWED?

The Art of Client Service by Robert Solomon is praised for its practical advice and clear insights into building strong client relationships. Reviewers appreciate its straightforward approach, making it accessible for both new and experienced service professionals. The book is noted for its engaging anecdotes and actionable takeaways that help improve client satisfaction and success in the business realm.

Book Details

INFORMATION

ISBN: 9781119227823

Publisher: John Wiley & Sons Inc

Format: Hardback

Date Published: 22 April 2016

Country: United States

Imprint: John Wiley & Sons Inc

Edition: 3rd edition

Contributors:

Foreword by Ian Schafer

Audience: General / adult

DIMENSIONS

Spine width: 31.0mm

Width: 145.0mm

Height: 218.0mm

Weight: 431g

Pages: 288

Collections

Business & Entrepreneurship Customer Service & Experience Marketing & Sales Non-Fiction Robert Solomon

About the Author

ROBERT SOLOMON is the world’s leading authority on how to improve creative work by forging and sustaining trust-based relationships with clients.

Robert runs Solomon Strategic, a firm he founded in 1999 to provide marketing counsel to advertising agencies, client companies, and individual marketing professionals. Trained as a direct marketer who embraced Digital early on, Robert is known for his expertise as a brand strategist and new business developer. He is an expert speaker and workshop leader who also is certified as an organizational and executive coach, particularly skilled in job search.

Robert has handled a wide range of consulting assignments, in both offline and online media, for more than a score of clients, including Ammirati Puris Lintas, Blitz, BoomBox, Brandmuscle, Chase Insurance, Cognitive Arts, Condé Nast, Digitas Health Lifebrands, Deep Focus, Draft Worldwide, Ferrara & Company, Initiative Media North America, PALAZZO | Investment Bankers, PCR, Procurian, R/GA, Saatchi & Saatchi X, Sotheby’s, and Womenkind.

Robert previously was President of Direct and Interactive Marketing at Ammirati Puris Lintas, General Manager of FCB Direct West, and Senior Vice President of Bronner Slosberg Humphrey (now Digitas).

Robert lives in Napa, California with his wife Roberta, and with the world’s best dogs, Alvin and Molly.