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Tech-enabled Hospitality
Strategies to Elevate Guest Experience and Operational Efficiency
Brief Description
While the hotel and short-term vacation rentals sector is growing, there is a technology divide between operators using technology strategically to run better and those that are not. Hospitality professionals need to understand their businesses' pain points to better invest in technology solutions and transform their...
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See moreUnderstand the practical steps to apply the right technological strategies for your hospitality business to ease staff and management pain points, increase efficiency and profitability and heighten the guest experience.
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Description
While the hotel and short-term vacation rentals sector is growing, there is a technology divide between operators using technology strategically to run better and those that are not. Hospitality professionals need to understand their businesses' pain points to better invest in technology solutions and transform their businesses to be more profitable and more personal.
Tech-enabled Hospitality looks at how the intersection of technology and personalised service can redefine the future of hospitality, including for large chains and small and medium-sized enterprises (SMEs) in the lodging sector. With its focus on practical applications of technology for enhancing both operational efficiency and guest experiences, this book is a valuable resource for those looking to modernise their hospitality business without losing the essence of a personal touch.
Through real-world examples and in-depth expert interviews from Airbnb, Hostaway and Citizen M, this book explores hospitality functions such as property management, revenue management, sustainability, IoT, access control, guest communications, payment processing, guest experience, virtual concierge and AI tools. This book will help hospitality professionals better understand the hows and whys of implementing technology to run everyday aspects of a hospitality business while still leaving room for providing a uniquely human experience that underpins true 'hospitality'.
Book Details
INFORMATION
ISBN: 9781398620285
Publisher: Kogan Page Ltd
Format: Paperback / softback
Date Published: 03 August 2025
Country: United Kingdom
Imprint: Kogan Page Ltd
Audience: Tertiary education, Professional and scholarly
DIMENSIONS
Width: 156.0mm
Height: 234.0mm
Weight: 250g
Pages: 288
About the Author
Jessica Gillingham is the Founder and CEO of Abode Worldwide, a global public relations agency that partners with technology brands and enterprise operators across hospitality and lodging to transform the industry for the future. She is an advisor for Vitur Summit, The Shortyz and the Skift Short Term Rental Summit, and has written for Hospitality Technology and International Hospitality Media. Jessica Gillingham is based in Bath, UK.
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