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Secret Service
Hidden Systems That Deliver Unforgettable Customer Service
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Secret Service
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Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?
Ideal for business leaders, customer service professionals, and anyone aiming to improve customer experience and loyalty through practical, actionable insights.
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See moreExceptional customer service doesnβt just happen---there are intentional, repetitive practices that companies known for their amazing customer service carry out. Secret Service reveals the hidden systems behind these few exceptional companies and the actions they take that any business can utilize so as to consistently surpass customer expectations.
The author is the founder of John Robert's Hair Studio and Spa, which won the Ernst & Young Entrepreneur of the Year Award in 1999.
Book Hero Magic formatted this description to make it easier to read. While it's new and
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Description
All businesses have customers, but how many of them deliver unforgettably good customer service?
Customer experience expert and author John R. DiJulius reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organisations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results.
Packed with examples applicable to a wide range of industries, Secret Service provides practical, realistic ways to:
- Turn customer complaints into positive experiences,
- Use marketing to go deeper with existing customers,
- Increase customer and employee retention,
- and turn bland customer service into truly memorable customer experiences.
By quantifying and examining each phase of the "Customer Experience Cycle," Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organisation and at every level.
Book Details
INFORMATION
ISBN: 9780814471715
Publisher: HarperCollins Focus
Format: Paperback / softback
Date Published: 28 January 2003
Country: United States
Imprint: Amacom
Audience: General / adult
DIMENSIONS
Spine width: 13.0mm
Width: 152.0mm
Height: 227.0mm
Weight: 208g
Pages: 208
About the Author
John R. DiJulius III (Cleveland, OH) is the founder of John Robert's Hair Salons, which won the Ernst Young Entrepreneur of the Year Award in 1999. He is President of Minding Your Business, a business consulting firm specializing in customer service and marketing. For more information about he author visit his website www.secretservicesystems.com.
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