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Mastering Civility
A Manifesto for the Workplace
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Check link for latest rating. ( 576 ratings, 83 reviews)
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Format: Paperback / softback
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See moreFrom the leading authority on workplace incivility, Christine Porath, shows why it pays to be civil, and reveals just how to enhance effectiveness in the workplace and beyond by mastering civility.
Book Hero Magic formatted this description to make it easier to read. While it's new and
still learning, it may not be perfect - your
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Description
Incivility is silently chipping away at people, organisations, and our economy. Slights, insensitivities, and rude behaviours can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.
In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
Book Hero Magic summarised reviews for this book. While it's new and still learning, it may not be perfect - your feedback is welcome! HOW HAS THIS BEEN REVIEWED?
Mastering Civility by Christine Porath is praised for its in-depth research and actionable insights on improving workplace relationships and productivity through civility. The reviews commend the book for its compelling stories and practical advice on fostering a more respectful and effective work environment, highlighting its relevance for leaders aiming to address issues like incivility in business settings. Readers appreciate its blend of psychological insights, strategies for change, and the potential for creating humane and profitable organisations.
Book Details
INFORMATION
ISBN: 9781478947899
Publisher: Little, Brown & Company
Format: Paperback / softback
Date Published: 29 December 2016
Country: United States
Imprint: Hachette Audio
Audience: Tertiary education, Professional and scholarly
DIMENSIONS
Spine width: 22.0mm
Width: 136.0mm
Height: 208.0mm
Weight: 220g
Pages: 240
About the Author
Christine Porath is Associate Professor of Management at the McDonough School of Business at Georgetown University. Porath travels the world working with leading organizations such as Google and the International Monetary Fund to help them solve the vexing problem of incivility.
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