Great Customer Service on the Telephone

Name: Great Customer Service on the Telephone
Brand: Arotahi Agency
SKU: 9780814477953
Price: 22.0 NZD
Availability: OutOfStock

By Kristin Anderson

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Summary

In Great Customer Service on the Telephone by Kristin Anderson, readers will find practical advice and strategies for delivering exceptional customer service over the phone. The book covers essential skills such as active listening, effective communication, and problem-solving techniques. It's a valuable guide for anyone looking to enhance their telephone customer service skills in a business setting.
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Format: Paperback / softback

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If you're looking to improve your business's phone interactions, this guide is perfect for refining your customer service skills. It offers practical techniques and insights on creating positive experiences over the phone, making it a valuable resource for anyone in customer-facing roles.

Great Customer Service on the Telephone

Aimed at anyone who uses the phone, this text shows how to use it as a service tool that directly impacts on company profits. It covers handling irate customers, taking meaningful messages, handling conference calls and transfer calls, screening calls and improving voice effectiveness.

Description

A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.

First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.

In this book, you will be able to double your effectiveness when you learn how to:

handle irate customers
end those "endless" calls
take meaningful messages
handle conference calls and transfer calls
screen calls and ask focused questions
use the phone during emergencies
improve your voice effectiveness

With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.

Book Details

INFORMATION

ISBN: 9780814477953

Publisher: HarperCollins Focus

Format: Paperback / softback

Date Published: 11 June 2018

Country: United States

Imprint: Amacom

Audience: Professional and scholarly

DIMENSIONS

Spine width: 7.0mm

Width: 254.0mm

Height: 178.0mm

Weight: 213g

Pages: 96

Collections

Business & Entrepreneurship Customer Service & Experience Kristin Anderson Marketing & Sales Non-Fiction

About the Author

KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.