Peak Performance Culture

An innovative approach to driving maximum performance at all levels of an organisation

Peak Performance Culture: The Five Metrics of Operational Excellence is a step-by-step roadmap to achieving optimal organisational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximises its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books The Power of Understanding People and The Power of Understanding, provides new applications, effective real-world tactics, powerful organisational assessment tools, and much more.

The book addresses the five critical factors for organisational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture — containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations. This must-have guide:

• Features exercises and assessments to identify organisational metrics drawn from 25 years of work with client organisations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds more
• Explores best practices for implementing policies, procedures, and philosophies that align with an organisation's mission, values, and strategy
• Discusses individual characteristics of high performers, how to enhance teamwork, the relationships between functional units within an organisation, and employee recruitment, selection, and onboarding
• Addresses issues surrounding how employees responsible for customer satisfaction are experiencing their organisations
• Provides tools for continually evaluating and improving customer experience, including a pragmatic model that can be applied to any organisation

Whether your company needs to correct performance problems, or is already successful but seeking even higher levels of success, Peak Performance Culture: The Five Metrics of Operational Excellence will prove to be an invaluable resource for any organisation.