Employees First!

Name: Employees First!
Brand: Hachette Aotearoa New Zealand
SKU: 9781632652003
Price: 41.0 NZD
Availability: InStock

Inspire, Engage, and Focus on the Heart of Your Organization

By Donna Cutting

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4.54

( 24 ratings, 5 reviews)

Summary

Employees First! by Donna Cutting is a compelling exploration of fostering a workplace culture that prioritises employees as the key to customer satisfaction and business success. The book provides insights and strategies for creating an environment where staff feel valued and motivated, ultimately leading to enhanced performance and innovation. Through real-world examples, the author demonstrates how putting employees' needs and well-being at the forefront can transform an organisation.
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Format: Paperback / softback

$41⁰⁰

Elsewhere:

~~$44⁹⁹~~

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Employees First!

$41⁰⁰

Elsewhere:

~~$44⁹⁹~~

Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?

You might enjoy this book if you're looking to transform your workplace culture by prioritising employee engagement and happiness, prompting a ripple effect that enhances customer satisfaction. It appeals particularly to business leaders and entrepreneurs eager to learn practical strategies for creating a supportive and thriving work environment.

Description

You provide a red-carpet treatment for your employees and they'll reward you with their effort, time, and loyalty. — Jeffrey W. Hayzlett

The world is changing, and it's time to reimagine and reshape your employee experience. Take care of the people who take care of your customers. How do we get an hourly employee who has never received red carpet customer service to give it? The answer is obvious, isn't it? You roll out the red carpet for them, of course.

Employees First! presents recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, and giving them purpose and equitable pay translates into higher productivity and happier customers. Discover what real empowerment is and why building a diverse culture of inclusion is beneficial to all involved.

Donna shares many tried and true ideas for rolling out the red carpet for your new hires and keeping it out for the long term, as well as tips on how to foster a culture of kindness and create space for coworkers to lift each other up. Most of all, you'll gain strategies for honouring the very people who make your company what it is — your internal customers — your team.

Employees First! will help you:

Provide Your Team with a Sense of Purpose
Cultivate Kindness and Compassion at Work
Improve Informational, Interpersonal, and Inspirational Communication
Encourage Diversity and Inclusion
Compensate Fairly without Breaking the Bank
Keep Your Remote Team Connected

Book Hero Magic summarised reviews for this book. While it's new and still learning, it may not be perfect - your feedback is welcome! HOW HAS THIS BEEN REVIEWED?

Employees First! by Donna Cutting is praised for its focus on creating a workplace where employees are genuinely engaged and motivated, emphasising inclusivity, compassion, and purpose. Reviewers highlight its practical guidance on building a corporate culture that values and inspires employees, leading to better customer service. The book is described as an inspiring and timely read, offering practical strategies for fostering a more empathetic and engaged workforce.

Book Details

INFORMATION

ISBN: 9781632652003

Publisher: Red Wheel/Weiser

Format: Paperback / softback

Date Published: 11 May 2022

Country: United States

Imprint: New Page Books,US

Edition: 10th Revised edition

Contributors:

Foreword by Jeffrey W. Hayzlett

Audience: General / adult

DIMENSIONS

Width: 152.0mm

Height: 203.0mm

Weight: 250g

Pages: 240

Collections

Business & Entrepreneurship Business Leadership & Management Company Culture & Human Resources Donna Cutting Non-Fiction

About the Author

Donna Cutting, CSP is the author of The Celebrity Experience and 501 Ways to Roll Out the Red Carpet for Your Customers. She has been named one of the Top 30 Global Gurus in Customer Service (2020, 2021) and in Organizational Culture (2021). The Founder and CEO of Red-Carpet Learning Systems, Inc., she helps organizational leaders turn prospects into customers and customers into raving fans. More info can be found at redcarpetlearning.com.