1
of
1
Crisis Engineering
Time-Tested Tools for Turning Chaos into Clarity
Ratings/reviews counts are updated frequently.
Check link for latest rating. ( 69 ratings, 21 reviews)
Brief Description
WHEN THE SYSTEM BREAKS, WHAT DO YOU DO? You're in the middle of a meltdown. The platform is down, the phones are ringing, the headlines are brutal, and your team is looking to you for answers. The usual playbooks—careful planning, expert consultation, bold strategy—aren't working. In...
Read More
Format: Paperback / softback
$5500
Unit price
/
Unavailable
International Supplier
This title is in-stock with overseas suppliers. While it is not available locally, we fly books in weekly from the US and UK to our Auckland warehouse for immediate dispatch.
AVAILABLE WITH SUPPLIER
Ships from our Auckland warehouse within 2-3 weeks
Found a better price? Request a price match
Crisis Engineering
$5500
Unit price
/
Unavailable
Latest News
An Evening with Ryan Holiday: Ancient Wisdom for Modern Life
I was lucky enough to see Ryan Holiday speak in Auckland on Tuesday night. I've...
Emma Galloway visits Book Hero
We we delighted to have chef and author, Emma Galloway, visit Hero HQ to promote...
The Play to Screen Report - 15/10/2026
Sacha has rounded up all the latest news from the world of toys, games, movies...
Marnie shares her tips for Spring!
Marnie is our garden expert and Lizzy kills every plant she brings home. We're getting...
My Favourite Thing About Bookish Puzzles
There's something special about seeing your favourite fictional worlds brought to life through beautiful artwork....
See moreIn today's world, it's rare for someone not to be impacted by a technical crisis in some way. Learn how to successfully emerge from complex crisis conditions in this practical, comprehensive guide.
Book Hero Magic formatted this description to make it easier to read. While it's new and
still learning, it may not be perfect - your
feedback is welcome!
Description
WHEN THE SYSTEM BREAKS, WHAT DO YOU DO?
You're in the middle of a meltdown. The platform is down, the phones are ringing, the headlines are brutal, and your team is looking to you for answers. The usual playbooks—careful planning, expert consultation, bold strategy—aren't working. In fact, they might be making things worse.
What if we told you that this is your moment to lead transformative change?
Crisis Engineering is your field guide to leading through the chaos—and coming out stronger. Drawing on decades of experience inside some of the most complex systems in government and industry, Mikey Dickerson, Marina Nitze, and Matthew Weaver of Layer Aleph reveal a powerful, hands-on framework for navigating and transforming high-stakes crises. From the rescue of HealthCare.gov to wildfire response and pandemic logistics, this book offers real-world stories, practical tools, and hard-won insights into how complex systems fail—and how to help them recover. At its core is sensemaking: the invisible, human process that drives understanding, action, and ultimately, change.
You'll learn:
- How to identify the 5 signals of a real crisis—and use them to create space for lasting reform
- Why traditional leadership instincts fail under pressure—and what to do instead
- How to rapidly converge on a shared version of reality in chaotic, high-visibility moments
- Why crises are not just disasters to survive, but rare opportunities for meaningful transformation
Whether you're in tech, government, healthcare, or any other critical system, Crisis Engineering gives you the mindset, tools, and vocabulary to lead with clarity and create lasting change when it matters most.
Book Details
INFORMATION
ISBN: 9780306836862
Publisher: Hachette Books
Format: Paperback / softback
Date Published: 30 April 2026
Country: United States
Imprint: Da Capo Press Inc
Audience: Tertiary education, Professional and scholarly
DIMENSIONS
Spine width: 24.0mm
Width: 138.0mm
Height: 208.0mm
Weight: 320g
Pages: 336
About the Author
Marina Nitze is a partner in the crisis engineering firm Layer Aleph and co-author of HACK YOUR BUREAUCRACY. In addition to Layer Aleph, Marina is a fellow at New America's New Practice Lab, where she works on improving America's foster care system; her efforts have unlocked over $3B in cash payments each year to kin caregivers living below the poverty line, while eliminating significant administrative burden. Marina was the Chief Technology Officer of the U.S. Department of Veterans Affairs under President Obama, after serving as a Senior Advisor on technology in the Obama White House and as the first Entrepreneur-in-Residence at the U.S. Department of Education. She lives in Seattle, WA.
Mikey Dickerson led the HealthCare.gov rescue, for which he was featured on the cover of TIME magazine. Afterwards, President Obama appointed him Deputy Chief Information Officer of the United States. Part of this involved Mikey's work establishing the United States Digital Service (USDS) to bring America's top technologists into government and solve its hardest and most pressing IT challenges. Mikey lives in Arizona.Matthew Weaver was a founding member of the "SRE" discipline which now dominates technical operations worldwide, establishing SRE practices during his tenure leading global responsibility for the availability and continuity of Google's search product in 2005-2009. He also spent several years at Fastly, improving the safety, performance, and resilience of the infrastructure - enabling them to handle the 800+ billion network requests they receive each day. He lives in rural Wisconsin.More from Engineering & Technology
View all-
The Age Code
What if the food you eat could rewind your biological clock? 'Clear and compelling' — Chris van Tulleken 'Really interesting and insightful' — Joe Wicks 'Fascinating' — Tim Spector From the rising incidence of cancer in the under-50s to increased infertility rates, there are signs everywhere that growing numbers of us are ageing too quickly. Why? Many believe there’s one...Paperback$2999Elsewhere:$3799Unit price /UnavailableIn StockShips Monday -
Kitchen Confidential
The classic bestseller from the star of Parts Unknown and No Reservations: 25th Anniversary edition, with a new introduction by Irvine Welsh. BEFORE THERE WAS THE BEAR, THERE WAS BOURDAIN. ‘Elizabeth David written by Quentin Tarantino’ — A.A. Gill ‘Fantastic: as lip-smackingly seductive as a bowl of fat chips and pungent aioli’ — Daily Telegraph After twenty-five years of sex,...Paperback$2500Elsewhere:$2799Unit price /UnavailableIn StockShips Monday -
Pre-orderNew ReleaseDiddly Squat: The G.O.A.T.
Our favourite gentleman farmer is back! And this time, it's those pesky goats that are causing trouble... Uncooperative animals, underperforming crops, and rather less than best-laid plans pursued with unbridled enthusiasm—Clarkson's farm is the gift that keeps on giving. And this time there's one rather devil-may-care farm animal who's really getting Jeremy's goat... Pull on your wellies, grab your flat...Paperback$3199Elsewhere:$3800Unit price /UnavailableOut 20 Oct 2026Pre-order -
Roadmap to Property Success
Ready to ditch the 9-to-5 and build lasting wealth through property? In Roadmap to Property Success, seasoned investor and coach Steve Goodey shares the exact strategies that helped him – and thousands of Kiwis – build sustainable property portfolios from scratch. With real-life lessons, hard-won wisdom, and zero sugar-coating, this is your no-BS guide to property investing in New Zealand....Paperback$3199Elsewhere:$3999Unit price /UnavailableIn StockShips Monday -
If Anyone Builds It, Everyone Dies
The founder of the field of AI risk explains why superintelligent AI is a global suicide bomb and we must halt development immediately. AI is the greatest threat to our existence that we have ever faced. The technology may be complex but the facts are simple. We are currently on a path to build superintelligent AI. When we do, it...Paperback$3200Elsewhere:$4000Unit price /UnavailableBackorderShips mid October -
8% offLEGO Chain Reactions 2: Gravity Drop
Assemble a high-quality, foot-and-a-half tall chipboard gravity drop tower full of LEGO contraptions. Unleash a pack of 6 wooden balls from the starting gate and watch them race through a maze of twists and turns, sliding down ramps, flipping spinners, and whirling down a funnel before they finally plonk into their destined buckets. (All included right out of the box!)...Set$3300Elsewhere:$3999Unit price /UnavailableIn StockShips Monday -
A Man & His Watch
“I’ve paged through stacks of books on the history of watches. . . . But I hadn’t come across a book that actually moved me until I picked up A Man and His Watch. The volume is filled with heartfelt stories.”—T: The New York Times Style Magazine Paul Newman wore his Rolex Daytona every single day for 35 years until...Hardback$8100Elsewhere:$9000Unit price /UnavailableIn StockShips Monday -
The Launch Of Rocket Lab
The incredible story of Rocket Lab and its founder Sir Peter Beck. From a young age New Zealander Sir Peter Beck had his mind set on one thing: space. And as he tinkered with motorbikes in his parents' garage as a teenager, he was quietly forming a plan-a plan that would eventuate into the establishment of one of the most...Hardback$6000Elsewhere:$7500Unit price /UnavailableIn StockShips Monday -
Astrophysics for People in a Hurry
There's no better guide through mind-expanding questions such as what the nature of space and time is, how we fit within the universe, and how the universe fits within us than Neil deGrasse Tyson. But today, few of us have time to contemplate the cosmos. So Tyson brings the universe down to Earth succinctly and clearly, with sparkling wit, in...Hardback$3300Elsewhere:$3599Unit price /UnavailableIn StockShips Monday -
Baked to Perfection
WINNER OF THE FORTNUM & MASON FOOD AND DRINK AWARDS 2022WINNER OF THE GUILD OF FOOD WRITERS SPECIALIST SUBJECT AWARD 2022FINALIST IN THE IACP AWARDS 2022 'I have nothing against gluten, but this book is just full of recipes I long to make' — Nigella Lawson The only gluten-free baking book you'll ever need, with delicious recipes that work perfectly...Hardback$5299Unit price /UnavailableBackorderShips mid October -
Apple
On April 1, 1976, two scruffy twentysomethings, both named Steve, founded a startup. Their goal: To bring the revolutionary power of computers to everyone. Over the next five decades, Apple reshaped the technology and cultural landscapes, introducing the public to breakthroughs like the mouse, laser printing, CD-ROM, WiFi, digital video, home networking, touchscreen phones, and tablets. Jobs’s obsessive eye for...Hardback$7999Elsewhere:$9000Unit price /UnavailableIn StockShips Monday -
Diddly Squat: The Farmer's Dog
It's been another memorable year on Diddly Squat Farm - and another book full of hilarious stories. Clarkson's farm is the gift that keeps on giving, and now our hero has decided to bring his misunderstood entrepreneurial flair to bear on a new venture—a pub. Let the doors open on The Farmer's Dog. All British produce, Hawkstone beer on tap,...Paperback$3200Elsewhere:$3800Unit price /UnavailableIn StockShips Monday
Why buy from us?
Book Hero is not a chain store or big box retailer. We're an independent 100% NZ-owned business on a mission to help more Kiwis rediscover a love of books and reading!
Service & Delivery
Our warehouse in Auckland holds over 100,000 books, toys, board games and puzzles in-stock so you're not waiting for your order to arrive from overseas.
Auckland Bookstore
We're primarily an online store, but for your convenience you can pick up your order for free from our bookstore, which is right next door to our warehouse in Hobsonville.
Our Gifting Service
Books make wonderful thoughtful gifts and we're here to help with gift-wrapping and cards. We can even send your gift directly to your loved one.
