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The Customer Success Economy
Why Every Aspect of Your Business Model Needs A Paradigm Shift
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The Customer Success Economy
$5299
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Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?
The Customer Success Economy
Book Hero Magic formatted this description to make it easier to read. While it's new and
still learning, it may not be perfect - your
feedback is welcome!
Description
If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.
The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organisational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
Shows leaders how their digital implementations will make them more Amazon-like.
Helps you deliver recurring revenue.
Shows you how to embrace customer retention.
Demonstrates the importance of "churning" less.
Get that competitive advantage in the most relevant and important arena today—making and cultivating happy customers.
Book Details
INFORMATION
ISBN: 9781119572763
Publisher: John Wiley & Sons Inc
Format: Hardback
Date Published: 29 June 2020
Country: United States
Imprint: John Wiley & Sons Inc
Contributors:
- Foreword by Maria Martinez
Audience: General / adult
DIMENSIONS
Spine width: 38.0mm
Width: 168.0mm
Height: 231.0mm
Weight: 567g
Pages: 384
About the Author
NICK MEHTA is CEO of Gainsight, The Customer Success Company, leading a team of nearly 700 people who have created the Customer Success category that's currently taking over the SaaS business model worldwide. Nick has been named one of the Top SaaS CEOs by the Software Report three years in a row, and is the coauthor of Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.
ALLISON PICKENS has served as COO at Gainsight, an investor at Bain Capital, and a strategy consultant at BCG. One of the world's leading experts on the business transformation that accompanies shifting to the cloud, she has coached thousands of executives at public companies and startups alike. Allison has a degree in ethics, politics, and economics from Yale and an MBA from Stanford.
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