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Agentforce
Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry
Brief Description
Introducing AI agents, the groundbreaking third wave of AI's integration in the workforce Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry tells you how companies can create and control their own AI agents and build a virtual workforce. It goes behind-the-scenes...
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Format: Hardback
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Agentforce
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Description
Introducing AI agents, the groundbreaking third wave of AI's integration in the workforce
Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry tells you how companies can create and control their own AI agents and build a virtual workforce. It goes behind-the-scenes on how Salesforce built a platform to drive AI agents, solving problems like hallucinations and bias through a framework that gives agents strict roles, data sources, actions, guardrails and channels to reach customers. This book draws from extensive research and exclusive access to Salesforce's leaders and their ambitious plan to dominate the race to develop and own the AI agent space.
In this book, readers will find information on:
- AI agents as a "third wave" of AI development that goes far beyond simple chatbots and "co-pilots" through harmonized data, Retrieval Augmented Generation (RAG), and Salesforce's innovative Atlas Reasoning Engine
- Steps to develop prompt guidance, topic creation (areas of work), explicit instructions, and a menu of actions allowed
- Salesforce customers, such as Saks and OpenTable, that are already using AI agents with success
- The effects of AI and automation on the job market
Agentforce: Harnessing the Agency of AI to Scale, Grow, and Lead Any Industry is an indispensable, forward-thinking resource on the subject for all leaders in business seeking to supercharge their organizations' initiatives through the latest developments in a rapidly advancing field.
Book Details
INFORMATION
ISBN: 9781394349227
Publisher: John Wiley & Sons Inc
Format: Hardback
Date Published: 12 June 2025
Country: United States
Imprint: John Wiley & Sons Inc
Contributors:
- Foreword by Marc Benioff
Audience: Professional and scholarly
DIMENSIONS
Spine width: 25.0mm
Width: 158.0mm
Height: 234.0mm
Weight: 431g
Pages: 240
About the Author
MARTIN KIHN is an AI strategist at Salesforce and a former Gartner VP. He is the author of five books including House of Lies, which was adapted into a Showtime series, and Customer 360 (with Andrea Chen Lin). His work has been published in Forbes, GQ, New York, US and the New York Times.
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