Instant Digital Gift Cards 💌
Christmas Gift Guide Gift Guide
Christmas Delivery Delivery
Store Hours Store Hours
Gift Cards Gift Cards

Boxing Day Sale is live! Up to 20% off 2000+ Books

Microsoft CRM For Dummies

By Joel Scott and Michael DeLisa
0.0 (0 reviews)
Book Hero Magic crafted this summary to help describe this book. While it's new and still learning, it may not be perfect - your feedback is welcome! Summary
Microsoft CRM For Dummies by Joel Scott and Michael DeLisa is a comprehensive guide that introduces readers to the Microsoft Customer Relationship Management (CRM) software. Aimed at users of all skill levels, it covers essential features and offers practical advice on optimising the software to enhance customer interactions and business processes. The book merges clarity with real-world applications, helping businesses to track sales, streamline operations, and improve overall customer satisfaction.
Read More
Format: Paperback / softback
$6099
AVAILABLE WITH SUPPLIER Ships from our Auckland warehouse within 3-4 weeks

Found a better price? Request a price match

Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?

This guide may appeal to you if you're looking to simplify and enhance your understanding of customer relationship management (CRM) with Microsoft tools. It offers beginner-friendly insights and practical steps to help you effectively manage and improve customer interactions, making it ideal for business professionals seeking to optimise their CRM strategies.

Book Hero thinking about your next read

Microsoft CRM For Dummies

Provides an introductory guide to Microsoft's entry into the Customer Relationship Management (CRM) software marketplace. This book discusses the key features of Microsoft's CRM software, including tools to help businesses sell more effectively, track and convert leads, make informed decisions faster, and provide consistent service.

Book Hero Magic formatted this description to make it easier to read. While it's new and still learning, it may not be perfect - your feedback is welcome! Description

Tailor Microsoft CRM For Dummies to manage records and workflow for your business. Find out how to target your sales efforts and become a customer service leader.

A happy customer is a repeat customer, so how do you make them happy? You can manage, with Microsoft CRM, and this friendly guide by your side! Discover how easily you can provide super service, track your invoices, sell more effectively, maximise your leads, and show your customers they're tops on your list.

The Dummies Way:

  • Explanations in plain English
  • "Get in, get out" information
  • Icons and other navigational aids
  • Tear-out cheat sheet
  • Top ten lists
  • A dash of humour and fun

Book Details

INFORMATION

ISBN: 9780764516986

Publisher: John Wiley & Sons Inc

Format: Paperback / softback

Date Published: 22 August 2003

Country: United States

Imprint: For Dummies

Audience: Professional and scholarly

DIMENSIONS

Spine width: 22.0mm

Width: 189.0mm

Height: 234.0mm

Weight: 542g

Pages: 384

Collections

Business & Entrepreneurship Business Leadership & Management Computing & Technology Customer Service & Experience Dummies Education & Reference Joel Scott Marketing & Sales Michael DeLisa Non-Fiction

About the Author

Joel Scott is among a handful of global experts on CRM for small and medium-sized businesses.

Michael DeLisa is the Director of Training at Computer Control Corporation.

Also by Joel Scott

View all

More from Computing & Technology

View all

Why buy from us?

Book Hero is not a chain store or big box retailer. We're an independent 100% NZ-owned business on a mission to help more Kiwis rediscover a love of books and reading!

Service & Delivery

Service & Delivery

Our warehouse in Auckland holds over 80,000 books and puzzles in-stock so you're not waiting for your order to arrive from overseas.

Auckland Bookstore

Auckland Bookstore

We're primarily an online store, but for your convenience you can pick up your order for free from our bookstore, which is right next door to our warehouse in Hobsonville.

Our Gifting Service

Our Gifting Service

Books make wonderful thoughtful gifts and we're here to help with gift-wrapping and cards. We can even send your gift directly to your loved one.