Joel Scott

This plain-English guide examines how GoldMine enables companies to manage customer-related information and data; automate front-office business processes across sales, marketing, and service; optimize customer transactions and interactions across channels; and understand customer behaviour patterns. Featuring nearly 40 per cent new content and covering the new features and enhancements in the latest version of GoldMine, this book covers navigating GoldMine,...

Tailor Microsoft CRM For Dummies to manage records and workflow for your business. Find out how to target your sales efforts and become a customer service leader. A happy customer is a repeat customer, so how do you make them happy? You can manage, with Microsoft CRM, and this friendly guide by your side! Discover how easily you can provide...

Customer relationship management, or CRM, is certainly a hot topic in business today. If you have a small or medium-sized business, chances are you’re already aware of all it can do for you. But with so many options and so much to think about, how do you get a CRM system in place with a minimum of hassle? Well, Microsoft...