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7 Lessons in Managing Difficult People

Master Problem People Basics in 7 Steps
By David Cotton
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Brief Description
A SHORT COURSE IN BETTER PEOPLE MANAGEMENT. 7 Lessons in Managing Difficult People is a quick course in people management, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need... Read More
Format: Paperback / softback
$2999
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Releases 22nd December 2026 (Approx. Date) Pre-order  "7 Lessons in Managing Difficult People" now to secure your copy from our first shipment

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7 short lessons to help you manage difficult people more effectively.

Book Hero Magic formatted this description to make it easier to read. While it's new and still learning, it may not be perfect - your feedback is welcome! Description

A SHORT COURSE IN BETTER PEOPLE MANAGEMENT.

7 Lessons in Managing Difficult People is a quick course in people management, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people.

  • Lesson 1: Understanding and preventing difficult behaviour
  • Lesson 2: Developing your skills for managing difficult people
  • Lesson 3: More advanced skills for managing difficult people
  • Lesson 4: Managing specific types of difficult behaviour
  • Lesson 5: Feedback that works and critical conversations
  • Lesson 6: Managing conflict
  • Lesson 7: Getting support and escalating issues

Explore the main themes and ideas of managing difficult people, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Managing Difficult People is your fastest route to success.

ABOUT THE SERIES

7 Lessons are for people who want to succeed at work. From negotiating and content marketing to finance and social media, the series covers the business topics that matter and that will help you make a difference today. Written in straightforward English, each book features a course of 7 short lessons so that with just a little work, you can quickly master the subject.

Book Details

INFORMATION

ISBN: 9781399830652

Publisher: John Murray Press

Format: Paperback / softback

Date Published: 10 September 2026

Country: United Kingdom

Imprint: John Murray Business

Audience: General / adult, Tertiary education, Professional and scholarly

DIMENSIONS

Spine width: 16.0mm

Width: 128.0mm

Height: 198.0mm

Weight: 100g

Pages: 128

Collections

Business & Entrepreneurship Business Leadership & Management Career Development Company Culture & Human Resources David Cotton Mindset & Self Help New Year, New You Non-Fiction Non-Fiction Pre-Orders Pre-order Books Pre-Order Business & Entrepreneurship Pre-orders Pre-orders by Release Date Self-Help & Personal Development

About the Author

David Cotton is an international trainer, speaker, facilitator and author. He is a Felow of the British Institute for Learning and Development, a Member of the Institute of Leadership, and an accredited DISC practitioner. He has run a successful consultancy since the 1980s, working on 4 continents and more than 30 countries.

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