Library Technical Services

This book takes a look at the future of technical services post-pandemic and at the brink of technological disruptions through a diversity, equity, inclusion, and accessibility lens.

Libraries have undergone a tremendous transformation driven by multiple factors including technological developments and societal impacts such as declining college enrollment and the aftermath of the COVID-19 pandemic. These changes have affected how technical services professionals work and provide services. Whereas the library is often perceived by users as a building to house print books and journals, the reality is that the library encompasses both physical and virtual spaces. For many users, the library’s online catalogue and website are their first (and perhaps only) experience with the library.

Our user community is global, and technical services work has evolved to serve users with a growing array of electronic resources, including e-books, databases, and e-journals. These resources differ from their print counterparts as they cost more, require licenses and contracts that must continually be renegotiated and renewed, must comply with accessibility standards, and require different skill sets to catalogue. The virtual spaces and services that libraries provide are built on the foundation provided by technical services librarians.

Assessment is an important, yet often overlooked, aspect of technical services work, and is addressed in Library Technical Services. It is critical for collection development and the acquisition of electronic resources. It is also an important component of the work of electronic resources librarians, who monitor usage and trends.

Developing an appropriate skill set for technical services work is essential for success. This includes knowing the standards for the work performed, awareness of emerging standards, and remaining relevant.