We live in an age of rapid change and instant communication. We also live in a culture of blame and disrespect, creating a need to manage our responses to high-conflict people. A BIFF Response can be applied in any communication anywhere—online, on social media, in a letter, or even in person. It can be used at work, earning you respect...

Complain! Complain! Complain! Have you ever dealt with high-conflict people who blame you or others for one problem after another without taking any responsibility themselves? Don't you feel like wringing their necks? Instead, consider the simple method taught in this book for getting them out of the past and away from blaming everyone else. Get them to quickly focus on...

Increasingly, we experience high-conflict people, especially narcissists, in the workplace. Angry customers. Undercutting co-workers. Bullying managers. Destructive business owners. It's All Your Fault at Work! helps you manage high-conflict people in the workplace. Once you recognize their predictable behaviour patterns, a 4-Step Method can be used to calm them, analyse your options, respond to their hostility, and set limits on...

Why do so many of us commit to the wrong person? Most believe that attraction and compatibility are the keys to relationship success when, in reality, these are red flags in 15-20% of the population. When it comes to love, the brain is irrational and shortsighted. We make decisions based on incomplete information, biased understanding, and strong emotion. Love truly...

It's All Your Fault! explains, in easy-to-understand terminology, behaviours of people who have personality disorders, particularly blaming, irrational, and impulsive behaviours. This is a growing problem—possibly affecting over 25 percent of the US population—and a predictable one that can be managed to keep everyday problems from becoming high-conflict disputes.

The level of stress and conflict in today's world is higher than seen in decades. We all can use tools for managing the emotions this has caused. At the same time, there also appear to be more high conflict people who are preoccupied with blaming others and verbally venting or attacking those around them. Yet, these upset emotions and conflicts...

Hostile emails, letters, and conversations can drain inordinate amounts of time, emotional energy, and expense in the workplace. For over a dozen years, the BIFF method of communicating has helped thousands of people calm conflicts and create clear communication in response to misinformation, blame, and unnecessary anger in writing or in-person. This new book focuses exclusively on workplace conflicts—internal and...

Bestselling author, therapist, lawyer, and mediator Bill Eddy describes how dangerous, high-conflict personalities have gained power in governments worldwide—and what citizens can do to keep these people out of office. The bestselling author and therapist describes how electing high-conflict personalities—from Hitler and Mao to Putin and Trump—threatens democracy. Democracy is under siege. The reason isn't politics but personalities—too many countries...

Twelve years after they were exposed and discredited in the book Dirty Politics, some of the most cynical people in New Zealand politics are back. The epitome is Jordan Williams, with his abysmal attitudes to women, morality-free fundraising as a lobbyist for the tobacco industry and – worst and most destructive in New Zealand’s recent history – him and his...

Bring Christmas closer one day at a time with this show-stopping Wasgij Advent Calendar - Christmas TV Special! There are 24 doors to open, each with its own 54-piece puzzle inside. It’s the busiest time of the year for Santa, not only because of all the presents he needs to deliver, but also because of the countless movies and TV...

Fiddlies, 3D printed animals, to fiddle with! Price is for one Fiddlie Design is sent randomly

A BOLD AND BITING SATIRE. WILL HAVE YOU GASPING TO THE FINAL PAGE — Nita Prose WICKEDLY FUNNY, BEAUTIFULLY WRITTEN AND FRIGHTENINGLY PERCEPTIVE — Abigail Dean INVENTIVE, ADDICTIVE, A WILD RIDE — Ashley Audrain SHOT THROUGH WITH HUMOUR AND LACED WITH DARKNESS — Clare Mackintosh The Stepford Wives meets The Handmaid's Tale — Hannah Deitch My name was Natalie Heller...

Window Designer - Bring amazing spiral Spirograph designs to your windows and mirrors! New Window Designer Tool - Press and hold the Window Designer tool firmly against a surface, and the Cyclex wheel makes it simple to draw intricate spiral designs! Can be compatible with other wet-erase markers. Fun for Kids - This Spirograph set is perfect for kids ages...

THE INTERNATIONAL BESTSELLING PHENOMENON'For anything to be truly good, there must be love in it. Nothing is what it's supposed to be if love is not at the core.' One morning, a stranger arrives in the town of Golden. No one knows who he is or where he came from…His name is Theo and he's arrived there by chance –...

For real life - Bluey and her family have landed! This Bluey Tonie Set includes Bluey, Bingo, and Muffin, each packed with their very best adventures. From Grannies and Duck Cake disasters to Bin Night, Takeaway trouble, and full-on Muffin mayhem, there’s something for every kind of little listener. Expect big laughs, big feelings, and a few “trifficult” moments along...

Honour his legacy with the greatest gift of all—his story. The Official Hear Your Story Collection Your dad's story is more than just memories—it's a journey filled with wisdom, experiences, and defining moments that shaped his life. Dad, I Want to Hear Your Story is a guided journal that gives him the chance to share those stories in his own...