What happens if my order doesn’t arrive in time?
If your eligible order misses Christmas, return it before 16 January for a full refund plus a Free Delivery code. We trust Book Hero for our own last-minute gifts, so we’re confident you can too!
How do I make a claim?
Just email orders@bookhero.co.nz and let us know your order number, which eligible product didn’t arrive in time, and we’ll take care of the rest.
How long will non-eligible products take to arrive?
Backordered items or products available from our suppliers usually take 2-3 weeks and will now miss Christmas. These products don’t carry the guaranteed badge and neither for pre-orders. For full details, see our Christmas Delivery Dates page.
How do we do it? 🚀
Our team of Warehouse Heroes are working 7 days a week in the lead-up to Christmas keeping books flying out the door of our Auckland Warehouse! Check out some photos of some of our books and Heroes in action!
