The Theory and Practice of Change Management

Technological advances, an increasingly globalised workforce, and seismic global events mean that change is a constant feature of business life today. The consequences of not managing change effectively can be devastating for businesses.

How can managers deal with change brought about by unpredictable events? How can they embrace change and communicate its benefits to stakeholders? How can organisations ensure the ongoing success of change?

The Theory and Practice of Change Management by John Hayes equips you with the practical tools and academic knowledge to tackle these questions and many more. Offering unrivalled breadth, it will guide you clearly through all stages of the change process, from recognising the need for change to ensuring its successful implementation. Its unique underpinning framework, based on a process model of change, will help you to view change as purposeful and ordered, rather than something chaotic and unmanageable.

This sixth edition covers all of the key theories, tools, and techniques of organisational change, offering everything you need to know about organisational change today:

• Brand new international case studies and examples allow you to understand change in context.
• Coverage of ‘big-bang’ disruptions offers you a framework for dealing with unforeseen global events like pandemics, economic instability, and climate change.
• Updated research reports show you the latest theory in the field.
• New learning objectives, reflective questions, and experiential exercises help you to consolidate your learning and revise effectively.
• Increased coverage of SMEs, public sector, and family businesses demonstrates change in diverse sectors.