John Hayes

Technological advances, an increasingly globalised workforce, and seismic global events mean that change is a constant feature of business life today. The consequences of not managing change effectively can be devastating for businesses. How can managers deal with change brought about by unpredictable events? How can they embrace change and communicate its benefits to stakeholders? How can organisations ensure the...

With a clear organising framework, based on a process model of change, and vast breadth of coverage, John Hayes’ best-selling textbook covers all stages of change management. This 7th edition equips you with the practical tools, and knowledge of recent academic research and thinking, to manage change in all types of organisations. It embeds learning with a range of pedagogical...