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The Conflict Resolution Toolbox
Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
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The Conflict Resolution Toolbox
$12999
Unit price
/
Unavailable
Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?
Book Hero Magic formatted this description to make it easier to read. While it's new and
still learning, it may not be perfect - your
feedback is welcome!
Description
Learn to effectively resolve conflict the way that works best for you
When it comes to real-world conflict resolution, one size does not fit all. In the professional world especially, it’s critical for individuals to be prepared for a variety of situations and to know what tools and techniques can be used to settle disputes and disagreements in a way that is respectful of both parties' needs. The Conflict Resolution Toolbox shows mediators, negotiators, managers, and professionals at all levels how to simply and effectively assess conflict situations and choose the right tools to resolve the issue in a meaningful way.
- Understand the why behind the conflict and how it can be resolved
- Recognise the unconscious judgements and biases that are obstacles to conflict resolution
- View conflict situations objectively and from multiple viewpoints
- Learn how the latest neuroscience and behavioural economics research plays a role in conflict resolution
With over 25 years of experience in mediation, negotiation, and conflict resolution, author Gary T. Furlong brings to light the intrinsic habits and interpretations that can unwittingly surface and lead to further tension during times of conflict and unrest. This timely update to The Conflict Resolution Toolbox marries theory and practice and is a hands-on guide to understanding the root of conflict and selecting the simple strategies for addressing specific scenarios that individuals routinely face in the workplace and in life.
Conflict may be unavoidable, but resolution is within reach with the invaluable guidance and techniques found in The Conflict Resolution Toolbox.
Book Details
INFORMATION
ISBN: 9781119717584
Publisher: John Wiley & Sons Inc
Format: Hardback
Date Published: 26 October 2020
Country: United States
Imprint: John Wiley & Sons Inc
Edition: 2nd edition
Contributors:
- Foreword by Christopher W. Moore
Audience: Professional and scholarly
DIMENSIONS
Spine width: 28.0mm
Width: 150.0mm
Height: 226.0mm
Weight: 454g
Pages: 256
Collections
About the Author
GARY T. FURLONG, C. MED., LL.M (ADR), is a partner at Agree Dispute Resolution where he specializes in mediation, negotiation, and conflict resolution. He has mediated construction, insurance, employment, and labor disputes for over 25 years, and has trained judges, lawyers, police officers, firefighters, and health care leaders across Canada and the United States. Gary teaches at the Queen's University Industrial Relations Center and at Osgoode Hall Law School. He is a past president of the ADR Institute of Ontario, has received the McGowan Award of Excellence in Alternative Dispute Resolution from the ADR Institute of Canada, and is a Distinguished Fellow at the International Academy of Mediators.
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