Douglas Stone

Difficult Conversations, written by Bruce Patton, Douglas Stone, and Sheila Heen, is an indispensable guide that provides readers with the skills needed to navigate life's most challenging conversations effectively. The 10th anniversary edition of this classic guide, enriched with insights from 15 years of research at the Harvard Negotiation Project, equips us with the tools necessary to transform potentially explosive...

The authors of the classic Difficult Conversations teach you how to take criticism productively. Feedback is everywhere. Friends, family, colleagues, doctors, even strangers – they all assess, coach and criticise our performance, personalities and appearance. Yet although we know that feedback is essential for relationships and careers, we dread it and even dismiss it. That's because although we want to...