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Peak Performance Culture
The Five Metrics of Organizational Excellence
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Peak Performance Culture
$4799
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Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?
Book Hero Magic formatted this description to make it easier to read. While it's new and
still learning, it may not be perfect - your
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Description
An innovative approach to driving maximum performance at all levels of an organisation
Peak Performance Culture: The Five Metrics of Operational Excellence is a step-by-step roadmap to achieving optimal organisational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximises its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books The Power of Understanding People and The Power of Understanding, provides new applications, effective real-world tactics, powerful organisational assessment tools, and much more.
The book addresses the five critical factors for organisational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture — containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations. This must-have guide:
- Features exercises and assessments to identify organisational metrics drawn from 25 years of work with client organisations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds more
- Explores best practices for implementing policies, procedures, and philosophies that align with an organisation's mission, values, and strategy
- Discusses individual characteristics of high performers, how to enhance teamwork, the relationships between functional units within an organisation, and employee recruitment, selection, and onboarding
- Addresses issues surrounding how employees responsible for customer satisfaction are experiencing their organisations
- Provides tools for continually evaluating and improving customer experience, including a pragmatic model that can be applied to any organisation
Whether your company needs to correct performance problems, or is already successful but seeking even higher levels of success, Peak Performance Culture: The Five Metrics of Operational Excellence will prove to be an invaluable resource for any organisation.
Book Details
INFORMATION
ISBN: 9781119581499
Publisher: John Wiley & Sons Inc
Format: Hardback
Date Published: 26 October 2020
Country: United States
Imprint: John Wiley & Sons Inc
Audience: General / adult
DIMENSIONS
Spine width: 28.0mm
Width: 155.0mm
Height: 231.0mm
Weight: 431g
Pages: 240
About the Author
DAVE MITCHELL is founder of The Leadership Difference, where he has delivered training seminars to over 450,000 people at top organizations. Dave has received multiple Speaker of the Year awards and is author of three previous books: Live and Learn or Die Stupid!, The Power of Understanding People, and The Power of Understanding Yourself.
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