Lead from the Heart

Leadership and engagement expert Mark C. Crowley shows how trading in the old business playbook for heart-led leadership strategies will create purpose-driven, dedicated employees and higher levels of performance. Revised and updated to address the needs of those managing Gen Z and millennial employees in addition to the latest global research on employee engagement.

It's a common belief in business that the heart has no place in workplace management. In fact, most of us were taught that the heart acts like Kryptonite in leadership—it inherently undermines a manager's effectiveness and lowers productivity and profitability. But in this completely revised and updated edition of his ground-breaking and now classic work, Mark C. Crowley provides irrefutable proof that we were wrong.

In this book he will show:

• How traditional leadership practices are failing. Across the globe, employee engagement and job satisfaction scores have fallen to crisis levels.
• According to astonishing Gallup research (insight Crowley was first in the world to report) only 3-in-10 American workers are engaged in their jobs. And these numbers are even worse elsewhere.
• It used to be that a job and a paycheck kept workers satisfied and productive. Today, pay barely makes the list of what inspires people to put their hearts into their work and contribute to their highest capacity.
• People have evolved in what they need and want in exchange for work. 21st century employees are seeking to find purpose, meaning, and feelings of significance. What drives their engagement is being made to feel valued, respected, appreciated, developed, and cared for, and managers who demonstrate empathy and compassion.
• Traditional leadership practices are failing and an entirely new model of leadership is needed to match up to the needs and motivations of 21st century workers.
• Recent medical and social science discoveries prove it's the heart, not the mind, that drives human motivation and achievement. More often than rational thinking, feelings and emotions drive human behaviour—what we care about and commit ourselves to in our lives.

Instead of traditional leadership that focuses on profit and shareholders, Lead from the Heart represents a future where management and employees work towards a common goal and employees are empowered to take ownership of their work. This book shows that when you Lead From The Heart, your people will follow.