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The Conflict Resolution Training Program
Participant's Workbook
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The Conflict Resolution Training Program
$7199
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See moreParticipant's workbook of a two-book training package including a leader's manual and a participant's workbook, which presents proven interactive techniques and specific teaching tools for instituting organizational conflict resolution.
Book Hero Magic formatted this description to make it easier to read. While it's new and
still learning, it may not be perfect - your
feedback is welcome!
Description
The Conflict Resolution Training Program Participant's Workbook offers both new and seasoned negotiators, mediators, and arbitrators a step-by-step approach for learning dispute resolution techniques.
This hands-on workbook is filled with a variety of exercises, activities, worksheets, role plays, and other interactive techniques that are readily accessible for learning the skills needed to resolve conflicts.
Trainers and participants can select the sections of the flexible program that best meet their specific objectives and goals.
Book Details
INFORMATION
ISBN: 9780787955816
Publisher: John Wiley & Sons Inc
Format: Paperback / softback
Date Published: 23 January 2002
Country: United States
Imprint: Jossey-Bass Inc.,U.S.
Illustration: Drawings: 26 B&W, 0 Color; Exhibits: 32 B&W, 0 Color
Audience: Tertiary education, Professional and scholarly
DIMENSIONS
Spine width: 10.0mm
Width: 216.0mm
Height: 277.0mm
Weight: 431g
Pages: 176
About the Author
Prudence Bowman Kestner is president of the Institute for Organizational and Personal Transformation, Inc. (I-OPT). Formerly she was the associate director of the American Bar Association's Section on Dispute Resolution (ABA/ADR).
Larry Ray is an attorney in private practice. He served as executive director for the National Association for Community Mediation (NAFCM) and for the American Bar Association (ABA) Section of Dispute Resolution. He provides training for the American Management Association (AMA), the Maryland State Highway Administration, and the Graduate School, USDA. He arbitrates for the National Association of Securities Dealers (NASD) and United States Arbitration and Mediation (USAM). He mediates for the World Banks Group, the United States Postal Service, the National Archives, and the U.S. Office of Special Counsel. He serves as a senior instructor for the George Washington University School of Law and Keller Graduate School.
Kestner and Ray have conducted trainings in communication, conflict management, mediation, and negotiation.
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