Sheldon Bowles

Raving Fans! by Kenneth Blanchard and Sheldon Bowles is an engaging and insightful guide that highlights the essential principles of superior customer service. Written in a compelling parable style, the book narrates the journey of a freshly appointed Area Manager who is eager to transform his customer service approach on his very first day. Through a series of enlightening and...

In Gung Ho! by Kenneth Blanchard and Sheldon Bowles, readers are introduced to the inspiring story of how a factory manager and a Native American mentor transform a failing business into a thriving and energetic workplace. This engaging narrative centres on the journey of Peggy Sinclair, a manager tasked with turning around the performance of her division. With the guidance...