Series: Pocket Mentor

In challenging times, companies must serve their customers faster and more efficiently. This makes improving your business processes more critical than ever. In Improving Business Processes, you'll learn key steps for carrying out a business process improvement initiative, including how to: Plan a business process improvement initiative Analyse and redesign a current process that needs improvement Obtain the resources needed...

Today's leaders don't use command-and-control. Instead, they leverage their communication, collaboration, and conflict-resolution skills to inspire employees to ever higher levels of performance. Packed with practical tools and expert advice, Leading People shows managers how to bring out the best in their team.

Leading Teams requires laying the groundwork for success and following through effectively. This guide offers immediately actionable advice on how to choose the right team members; clarify goals, rules, and responsibilities; foster trust, creativity, and risk-taking; and resolve conflicts and maximise productivity. The Pocket Mentor Series offers immediate solutions to common challenges managers face on the job every day. Each...

Crises—anything from a natural disaster to a data-security breach to the defection of your best employee—can prevent you from carrying out your business operations. But with good planning, you can minimise the impact of a potential disaster. Managing Crises shows you how to: Avoid a crisis entirely Lay the groundwork for managing a crisis Know when a crisis is imminent...

Leading teams is an essential skill every manager must possess. To do it effectively, you must know how to instil commitment in your team, improve communication among group members, and diagnose common problems that can derail a team. In Managing Teams, you'll find valuable advice and proven strategies for managing teams, including how to: Diagnose common problems that can impede...

You've just been promoted to a managerial position for the first time – congratulations! But beware: the managerial role differs markedly from the individual contributor role. Go into the job with mistaken assumptions about what to expect, and you just may be blindsided by surprising realities. Becoming a New Manager helps you lay the foundation for succeeding in your new...

How do you decide the best course of action for your company to take advantage of new opportunities? You must develop a business case to explore multiple alternatives before making a recommendation to support a particular option. This book shows you how to use a business case to define an opportunity, identify and analyse alternatives, and present your final recommendation...