Series: Economist Edge

Trust is the basis of all relationships - at work and beyond. We naturally want to bond with others with whom we can relate and on whom we can rely - and vice versa. That's why creating meaningful working relationships by trusting and being trustworthy adds value. Whether you're leading a team, building partnerships, selling, or collaborating, it's trust that...

Outstanding...This book is superb. — Robert B Cialdini, bestselling author of Influence To be successful at work, you also need to be influential at work. And to be influential requires an understanding of how the rules of influence work. Not just those mandated by logic, economics, and company policy, but the unspoken rules too. The rules people rarely talk about,...

All organisations have a culture, whether they acknowledge it or not, and whether it's helping or hindering them. Get it right, and culture can be a positive force for good. Get it wrong, and culture can become toxic, undermining performance and reputations. In short, culture matters. It can, though, be a tricky thing to understand and master. The Power of...

Brilliant...as entertaining and interesting as it is practical - Graham Allcott, author of How to be a Productivity Ninja We are surrounded by feedback, whether we're being asked to like, rate or otherwise comment on products, services, or even people. At work, the right kind of feedback delivered at the right time and in the right way can help us...

"In an era where innovation is like oxygen, this is a riveting read" — Gopi Kallayil, Google It is a myth to consider innovation the domain of the special few inspired by 'eureka!' moments that always result in brilliant new products. In reality, anyone with the right tools, traits, and methods has the potential to innovate with impact, generating profits...

Brands are all around us, more entwined with our lives than ever before. They have the power to shape not just what we buy, but how we act and how we feel about ourselves. Knowing how brands are built and add value has always been an important business skill. But, as the rules of engagement shift and change, it's become...

With workplace stress and burnout at record levels, everyone needs to understand the mental health challenges we face at work. But these challenges can be hard to anticipate and manage, whether we're tackling our own sense of overwhelm or trying to help a colleague. That matters, not just for individuals, but for organisational wellbeing too. Poor mental health is miserable...

Winning is a team sport, right? True, we need to collaborate to make sense of today's challenges. But simply bringing people together is no guarantee of success. Too often, so-called teams are just groups of individuals, attending too many aimless meetings. It doesn't have to be that way. Using the author's high-performing teams framework, Are You a Team or a...

Whether you're standing up in front of a crowd at a conference or chatting with a colleague on Zoom, storytelling is the most effective way to get your point across. It works in 90-second Superbowl TV spots, it works in 10-second social media formats, and it works in that email you have to fire off in 5 seconds flat. Why?...