1
of
1
Good Services
How to Design Services That Work
Ratings/reviews counts are updated frequently.
Check link for latest rating. ( 882 ratings, 90 reviews)
Book Hero Magic crafted this summary to help describe this book. While it's new and still
learning, it may not be perfect - your
feedback is welcome!
Summary
Read More
Format: Paperback / softback
$3999
Unit price
/
Unavailable
AVAILABLE WITH SUPPLIER
Ships from our Auckland warehouse within 4-6 weeks
Found a better price? Request a price match
Good Services
$3999
Unit price
/
Unavailable
Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?
Latest News
The Book Hero Team's September Reads
September was an especially busy month for the Book Hero team as we did the...
Come Celebrate New Zealand Bookshop Day with Us!
Next Saturday, New Zealand celebrates Bookshop Day - a day to celebrate the special place...
Rating All Our Julia Donaldson Picture Books
With Gruffalo Granny coming out recently I couldn't not do a post celebrating the collection...
New Releases to add to your TBR this week (29th September)
From celebrity memoirs to a brand new follow up to The Whale Rider, here is...
New: Out of Print Book Merchandise has arrived!
We are so excited to share that we now have a selection in-stock of the...
See more
Book Hero Magic formatted this description to make it easier to read. While it's new and
still learning, it may not be perfect - your
feedback is welcome!
Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a good service is and how to design one.
Good Services lays out the essential principles for building services that work well for users. It demystifies what we mean by a 'good' and 'bad' service and describes the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, Good Services is the definitive new guide to designing services that work for users.
Book Details
INFORMATION
ISBN: 9789063695439
Publisher: BIS Publishers B.V.
Format: Paperback / softback
Date Published: 10 February 2020
Country: Netherlands
Imprint: BIS Publishers B.V.
Audience: General / adult
DIMENSIONS
Width: 130.0mm
Height: 195.0mm
Weight: 250g
Pages: 224
About the Author
Lou Downe is the former Director of Design for the UK Government where they founded the discipline of service design to the UK government, growing the 1000 strong designers into one of the largest, and most influential design team's in the UK - winning a Designs of the Year award and a D&AD lifetime achievement award. Lou was voted one of the UK's top 50 Creative Leaders by Creative Review, and one of the world's 100 most influential people in Digital Government by Apolitical and writes regularly about Design. They're currently Director of Design and Transformation for the UK government where they're leading change in the UK's housing sector.
More from Education & Reference
View all-
Revenge of the Tipping Point
Twenty-five years after the publication of his groundbreaking first book, Malcolm Gladwell returns with a brand new volume that reframes the lessons of The Tipping Point in a startling and revealing light. What does the heartbreaking fate of the cheetah tell us about the way we raise our children? Why do elite universities care so much about sports? What is...Paperback$2999Elsewhere:$3999Unit price /UnavailableAvailableShips in 4-6 weeks -
The Body Keeps the Score
The Body Keeps the Score by Dr Bessel van der Kolk is a compelling and compassionate exploration of the deep-seated impact of trauma on the human body and mind. This groundbreaking work delves into the complex causes of trauma and paints a vivid picture of the revolutionary treatments that are enabling countless individuals to reclaim their lives filled with purpose...Paperback$2400Elsewhere:$3000Unit price /UnavailableIn StockShips today -
New ReleaseLucky You're Tough
Lucky You're Tough chronicles the early life of helicopter pilot and NZSAS soldier Mark Law, from growing up in the rural wilds of WhangamΕmona through to surviving a series of life-threatening events that would shape his life and career. After a career as a badged soldier in the NZSAS that led to an intriguing stint with the British SAS and...Paperback$3199Elsewhere:$3999Unit price /UnavailableIn StockShips today -
The Age Code
What if the food you eat could rewind your biological clock? 'Clear and compelling' β Chris van Tulleken 'Really interesting and insightful' β Joe Wicks 'Fascinating' β Tim Spector From the rising incidence of cancer in the under-50s to increased infertility rates, there are signs everywhere that growing numbers of us are ageing too quickly. Why? Many believe thereβs one...Paperback$2999Elsewhere:$3799Unit price /UnavailableIn StockShips today -
One Last Question, Prime Minister
From Muldoon to Luxon, untold stories from the House of Parliament Barry Soper has spent close to five decades questioning New Zealand's prime ministers.From the imposing, larger-than-life characters of Rob Muldoon and David Lange, to the golden age of Helen Clark and John Key, and the post-Covid era of Jacinda Ardern and the 'Chrises', Soper's insight and nose for a...Paperback$3199Elsewhere:$3999Unit price /UnavailableIn StockShips today -
Fungi of Aotearoa
The complete introduction to finding, identifying and using mushrooms and other fungi in New Zealand. Enter and explore the fascinating world of fungi. In this practical and up-to-date guide, forager and fungus enthusiast Liv Sisson shares her top tips and takes the reader on a journey to discover the unique and diverse fungi Aotearoa has to offer. Discover how to...Paperback$3200Elsewhere:$4500Unit price /UnavailableIn StockShips today -
Kitchen Confidential
The classic bestseller from the star of Parts Unknown and No Reservations: 25th Anniversary edition, with a new introduction by Irvine Welsh. BEFORE THERE WAS THE BEAR, THERE WAS BOURDAIN. βElizabeth David written by Quentin Tarantinoβ β A.A. Gill βFantastic: as lip-smackingly seductive as a bowl of fat chips and pungent aioliβ β Daily Telegraph After twenty-five years of sex,...Paperback$2500Elsewhere:$2799Unit price /UnavailableIn StockShips today -
New Release
Hormone Health is Mental Health
Hormone Health is Mental Health is a lifechanging guide to understanding perimenopause and midlife women's mental health - and how understanding your hormones is the first step to feeling like yourself again. This book is for women in their thirties, forties, and fifties who feel like they're falling apart. Women who feel like their brains and bodies are betraying them,...Paperback$3299Elsewhere:$4000Unit price /UnavailableIn StockShips today -
Suicidal Empathy
The bestselling author of The Parasitic Mind shows why empathy in politics leads to civilizational collapse. What happens when a society elevates victimhood to a virtue and decides that punishment is cruel? You get the disease Dr. Gad Saad calls suicidal empathy. And the West may be terminally infected. In his new book, Suicidal Empathy, Saad unleashes a blistering critique...Paperback$3099Elsewhere:$3799Unit price /UnavailableIn StockShips today -
Maori Made Easy Workbook 1/Kete 1
Maori Made Easy Workbook 1/Kete 1 by Scotty Morrison is the ultimate companion for anyone eager to learn the beautiful and complex Maori language. Whether you're starting from scratch or looking to brush up on your skills, this workbook offers a structured and engaging way to immerse yourself in te reo Maori. Designed to be accessible regardless of your starting...Paperback$2000Elsewhere:$2500Unit price /UnavailableIn StockShips today -
Aroha
Aroha by Dr Hinemoa Elder is an enlightening exploration of timeless Maori wisdom, intricately woven into a contemporary context. This top-selling non-fiction title from New Zealand in 2021 introduces readers to 52 traditional Maori proverbs, known as whakataukΔ«, each offering a profound lesson for every week of the year. Dr Elder, a respected Maori psychiatrist, delves into these powerful sayings...Hardback$2400Elsewhere:$3000Unit price /UnavailableIn StockShips today -
2027 Witch's Diary - Southern Hemisphere
From the bestselling authors of Spellcasting, which has now sold over 250,000 copies worldwide, comes the essential witchy journal to plan your days, harness magick, and connect with higher powers. Features include: 8" x 6" (8" x 12" open) Beautiful glossy gold gatefold cover Compact size, perfect to carry in your bag and keep on you throughout the day 12-month...Paperback$1999Elsewhere:$2299Unit price /UnavailableIn StockShips today
Why buy from us?
Book Hero is not a chain store or big box retailer. We're an independent 100% NZ-owned business on a mission to help more Kiwis rediscover a love of books and reading!
Service & Delivery
Our warehouse in Auckland holds over 100,000 books, toys, board games and puzzles in-stock so you're not waiting for your order to arrive from overseas.
Auckland Bookstore
We're primarily an online store, but for your convenience you can pick up your order for free from our bookstore, which is right next door to our warehouse in Hobsonville.
Our Gifting Service
Books make wonderful thoughtful gifts and we're here to help with gift-wrapping and cards. We can even send your gift directly to your loved one.
