Good Services

Name: Good Services
Brand: Thames and Hudson (Australia) Pty Ltd
SKU: 9789063695439
Price: 39.99 NZD
Availability: InStock

How to Design Services That Work

By Louise Downe

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Summary

Good Services by Louise Downe delves into the nuanced world of service design, offering clear insights into creating effective and user-friendly services. The book explores practical frameworks and principles to improve service design with a focus on accessibility, efficiency, and user satisfaction. It's an essential read for anyone involved in designing services that feel seamless and intuitive to users.
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Format: Paperback / softback

$39⁹⁹

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Good Services

$39⁹⁹

Book Hero Magic created this recommendation. While it's new and still learning, it may not be perfect - your feedback is welcome! IS THIS YOUR NEXT READ?

You might enjoy this book if you are interested in understanding how to design exceptional services that are truly beneficial to users. It provides practical insights into creating services that improve user experience in the public and private sectors. Ideal for those in service design, customer experience, or anyone keen to learn about the mechanics of successful service delivery.

Description

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a good service is and how to design one.

Good Services lays out the essential principles for building services that work well for users. It demystifies what we mean by a 'good' and 'bad' service and describes the common elements within all services that mean they either work for users or don't.

A practical book for practitioners and non-practitioners alike interested in better service delivery, Good Services is the definitive new guide to designing services that work for users.

Book Details

INFORMATION

ISBN: 9789063695439

Publisher: BIS Publishers B.V.

Format: Paperback / softback

Date Published: 10 February 2020

Country: Netherlands

Imprint: BIS Publishers B.V.

Audience: General / adult

DIMENSIONS

Width: 130.0mm

Height: 195.0mm

Weight: 250g

Pages: 224

Collections

Business & Entrepreneurship Business Strategy & Negotiation Education & Reference Louise Downe Non-Fiction

About the Author

Lou Downe is the former Director of Design for the UK Government where they founded the discipline of service design to the UK government, growing the 1000 strong designers into one of the largest, and most influential design team's in the UK - winning a Designs of the Year award and a D&AD lifetime achievement award. Lou was voted one of the UK's top 50 Creative Leaders by Creative Review, and one of the world's 100 most influential people in Digital Government by Apolitical and writes regularly about Design. They're currently Director of Design and Transformation for the UK government where they're leading change in the UK's housing sector.