Supervision in the Hospitality Industry

A thorough, accessible handbook for leadership in a vital industry

Supervision in the Hospitality Industry: Leading Human Resources, Tenth Edition is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organisation, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff.

The text’s unique approach to leading human resources—combining fundamental leadership theory and the firsthand expertise of hospitality industry professionals—enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. The Tenth edition covers:

• The impact of the COVID pandemic, the importance of culinary ethics, DEI considerations, organisational excellence, and much more
• The importance of recognising and practising cross-cultural diversity and interaction
• A balanced and informed view of management and supervision in the hospitality industry by considering the viewpoints of supervisors and all levels of associates
• Employee assistance programmes
• A wealth of real-world case studies, illustrative examples, and “Industry Profiles” sections offering perspectives on leadership and supervision issues from hospitality professionals

Aligned to the American Culinary Federation (ACF) accreditation requirements, Supervision in the Hospitality Industry provides resources for students in hospitality courses, and early-career leaders and managers.