John H. Falk

Leaning into Value: Becoming a User-Focused Museum provides guidance to museum leaders struggling to navigate today’s often tumultuous, ever-changing economic, political, leisure, and educational landscape. It offers a concrete framework for maximizing institutional success: a continuous Value Realization process. This process enables museum leaders to effectively: 1) Calibrate the needs and interests of their current and potential users. 2) Articulate...